Search our knowledgebase
Category
Products
-
.NET is missing
Category: Troubleshooting, Windows -
Battery maintenance
Category: Tutorials, User Guides -
Bluetooth connection problem on MAC
Category: MAC OSX, TroubleshootingProduct: C-PEN 3.5, C-PEN Core -
C-PEN 10 user guide
Category: User Guides, WindowsProduct: C-PEN 10 -
C-PEN 20 / 3.0 / 3.5 / TS1 user guide for MAC
Category: MAC OSX, User Guides -
C-PEN 200/600/800 user guide
Category: User Guides -
C-Pen 200/600/800 with Windows x64
Category: Troubleshooting, Windows -
C-Pen 3.0 User Guides
Category: User Guides, WindowsProduct: C-PEN 3.0 -
C-Pen 3.5 User Guides (Android)
Category: User GuidesProduct: C-PEN 3.5 -
C-Pen 3.5/C Dictionary User Guides
Category: User Guides, WindowsProduct: C-PEN 3.5 -
C-PEN Connect (BT10) & Android
-
C-PEN Connect (BT10) & iOS
Product: Connect (BT10), Connect Mobile app -
C-Pen Connect & MAC
-
C-Pen Connect & Windows
-
C-PEN Connect app(s)
Product: Connect (BT10) -
C-PEN Core software for MAC OSX
-
C-PEN Core software for Windows
-
C-PEN TS1 / 20 / 3.0 / 3.5 user guide (Windows)
Category: User Guides, Windows -
Can I buy and try?
-
Can I upgrade the DictionaryPen firmware?
Category: FAQProduct: DictionaryPen -
Can I upgrade the ExamReader firmware?
Category: FAQ, TroubleshootingProduct: ExamReader -
Can I upgrade the ReaderPen firmware ?
Category: FAQProduct: ReaderPen -
Can the dictionary be turned off?
Category: FAQProduct: ReaderPen -
Can the pen software be updated?
Category: FAQ -
Can’t unlock Exam Lock?
Category: TroubleshootingProduct: ReaderPen -
Check you Windows system
Category: Troubleshooting, Windows -
Connect Chrome extension
Product: Chrome extension, Connect (BT10) -
Connectivity
Category: Tutorials -
Connectivity (ExamReader)
Category: TutorialsProduct: ExamReader -
Dictionaries
Category: TutorialsProduct: DictionaryPen -
Dictionary (ReaderPen)
Category: TutorialsProduct: ReaderPen -
DictionaryPen firmware upgrade
Product: DictionaryPen -
DictionaryPen user guide
Category: User GuidesProduct: DictionaryPen -
DictionaryPen video user guide
Category:Product: -
Does DictionaryPen or LingoPen work with a computer?
Product: DictionaryPen, LingoPen -
Does ExamReader work with a computer?
Product: -
Does ReaderPen work with a computer?
Product: ReaderPen -
Does the pen scan italic font?
Category: FAQ -
Does the pen(s) work with USB-C?
-
Exam Lock (ReaderPen)
Category: TutorialsProduct: ReaderPen -
ExamReader firmware upgrade
Product: ExamReader -
ExamReader interactive user guide
Category: User GuidesProduct: ExamReader -
ExamReader Youtube guides
Category: User Guides, YoutubeProduct: ExamReader -
Find ~/Library/Application Support folder
Category: MAC OSX, TroubleshootingProduct: C-PEN Core -
Find Library/Input Method folder
Category: MAC OSX, TroubleshootingProduct: C-PEN Core, TS1 -
Finding TS1 serial number
Category: Troubleshooting, TutorialsProduct: TS1 -
First use (DictionaryPen)
Category: TutorialsProduct: DictionaryPen -
First use (ExamReader)
Category: TutorialsProduct: ExamReader -
First use (LingoPen)
Category: TutorialsProduct: DictionaryPen, LingoPen -
First use (ReaderPen)
Category: TutorialsProduct: ReaderPen -
Host Bluetooth status = Inactive
Category: TroubleshootingProduct: C-PEN 3.5, Discontinued C-PEN products -
How do I know if my TS1 is the original or the new G2 version?
-
How do I set voice to American English?
Category: FAQ, TroubleshootingProduct: ExamReader, ReaderPen -
How to check which TS1 version is connected
Category: Troubleshooting, Windows -
How to get rid of the click sound (MAC)
Category: MAC OSX, Troubleshooting -
How to identify USB connction on MAC
Product: TS1 -
How to install C-PEN Core on MAC
Category: Installation, MAC OSXProduct: C-PEN Core, TS1 -
How to make a clean reinstall of C-PEN Core
-
How to return a product to Amazon?
Category: Sales -
How to scan
Category: Troubleshooting, Tutorials -
How to scan
Category: Troubleshooting -
How to uninstall C-PEN Core on MAC
Category: MAC OSX, Troubleshooting -
In the box (DictionaryPen)
Category: TutorialsProduct: DictionaryPen -
In the box (ExamReader)
Category: TutorialsProduct: ExamReader -
In the box (ReaderPen)
Category: TutorialsProduct: ReaderPen -
Is it possible to have dictionary definitions read out?
Category: FAQ, Troubleshooting -
Is there a pen that translates?
Category: FAQProduct: DictionaryPen -
Languages (DictionaryPen)
Category: FAQProduct: DictionaryPen -
Languages (ExamReader)
Category: FAQProduct: ExamReader -
Languages (LingoPen)
Category: FAQProduct: DictionaryPen -
Languages (ReaderPen)
Category: FAQProduct: ReaderPen -
LingoPen firmware upgrade
Product: LingoPen -
MAC OSX High Sierra (10.13)
Category: MAC OSX, TroubleshootingProduct: C-PEN Core, TS1 -
OCR is missing
Category: Troubleshooting, Windows -
Power and charging
Category: Tutorials -
ReaderPen firmware upgrade
Product: ReaderPen -
ReaderPen interactive user guide
Category: User GuidesProduct: ReaderPen -
ReaderPen quick start guide (multilingual)
Category: User GuidesProduct: ReaderPen -
ReaderPen Youtube guides
Category: User Guides, YoutubeProduct: ReaderPen -
Recorder
Category: TutorialsProduct: ReaderPen -
Scan to File (DictionaryPen)
Category: TutorialsProduct: DictionaryPen -
Scan to File (LingoPen)
Category: TutorialsProduct: LingoPen -
Scan to File (ReaderPen)
Category: TutorialsProduct: ReaderPen -
Software downloads for discontinued products
Product: C-PEN 10, C-PEN 20, C-PEN 200, C-PEN 3.0, C-PEN 3.5, C-PEN 600, C-PEN 800, C-PEN Core, C-PEN TS/X, TS1 -
Talking menu (ExamReader)
Category: TutorialsProduct: ExamReader -
Text Reader
Category: TutorialsProduct: ExamReader, ReaderPen -
The device (DictionaryPen)
Category: TutorialsProduct: DictionaryPen -
The device (ExamReader)
Category: TutorialsProduct: ExamReader -
The device (LingoPen)
Category: TutorialsProduct: LingoPen -
The device (ReaderPen)
Category: TutorialsProduct: ReaderPen -
The pen does not power up
Category: Troubleshooting -
The pen only reads gibberish / do not read at all
Category: Troubleshooting -
The scan light does not turn on
Category: Troubleshooting -
The sound/speech volume is very low
Category: TroubleshootingProduct: ExamReader, ReaderPen -
Troubleshoot TS1 (Windows)
Category: Troubleshooting, WindowsProduct: C-PEN Core, TS1 -
Unable to load DLL ‘CPenCore.dll’
Category: Troubleshooting, Windows -
Unexpected error
Category: Troubleshooting, Windows -
Warranty and returns
Category: Sales -
Where do I buy the C-PEN?
-
Which languages are supported?
Category: FAQ -
Which product should i buy?
Can’t find any answer?
If you do not find what you are looking for in the articles above, please send us a support ticket.
