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The pen only reads gibberish / do not read at all

We are confident that reading/scanning performance of our products are very good.
To eliminate some reasons for bad scan result, please start using something with clear printed black tet on white background (e.g. a textbook).
Then confirm that:
  1. Scan Language is set to correct language.
  2. The device is set up for Left/Right Hand use – subject to how you use it. See this video for details.
  3. Confirm that scanning is made according to instructions in the above video. Note that is shall be rather straight up from the paper and moved straight at a steady speed.

Should the C-PEN still not recognise the text properly then please shoot a short video showing the failing scan process and submit a ticket to us on this site.


 


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