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The pen only reads gibberish / do not read at all
We are confident that reading/scanning performance of our products are very good.
To eliminate some reasons for bad scan result, please start using something with clear printed black tet on white background (e.g. a textbook).
Then confirm that:
- Scan Language is set to correct language.
- The device is set up for Left/Right Hand use – subject to how you use it. See this video for details.
- Confirm that scanning is made according to instructions in the above video. Note that is shall be rather straight up from the paper and moved straight at a steady speed.
Should the C-PEN still not recognise the text properly then please shoot a short video showing the failing scan process and submit a ticket to us on this site.