General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.
Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.
The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.
In case of a warranty claim, contact the local reseller.
If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund). Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.
In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.
¹ See Battery maintenance for recommendations to maximize battery lifetime.
Where do I buy the C-PEN?
The C610x model (Connect, ExamReader, ReaderPen, LingoPen and DictionaryPen ) are exclusively sold by our distributor ScanningPens. Check the map above or ScanningPen’s website for online purchase and reseller.
The TS1 is sold via a variety of resellers. Check our reseller map to find one closest to you.
Which product should i buy?
Assistive includes ExamReader, ReaderPen and LingoPen and are designed to promote independent reading and understanding. Typical users include people with dyslexia, visually impaired people, people with special educational needs, or people studying in a language other than their first one.
For more detailed specification, visit the Product page.
How to return a product to Amazon?
Note that Amazon is a marketplace and mostly do not deals with warranty and returns.
Amazon instead refers to the seller, which is the company mentioned on the original invoice. Contact this company in case of returns or warranty claims.
Can I buy and try?
Please locate your local reseller and inquire about return policy before buying.