This is where you find the TS1 serial number.
C-Pen 200/600/800 with Windows x64
C-Pen 200/600/800 do not support 64 bit Windows but it *may* work if installing the C-Pen software in Compatibility mode.
Right click on the installer file (C-Win_3_24.exe) and then select Properties + the Compatibility tab and get a window like in the image below.
This solution is NOT officially tested but MAY work.Host Bluetooth status = Inactive
Host Bluetooth Status = Inactive may be caused by two things.
The solution is to replace these drivers with Microsoft or Widcomm drivers. This may be done in various ways but the easiest we know of is described on this web page: http://bluetoothinstaller.com/
If you experience Bluetooth connection problem on MAC, please check THIS article for advice.
History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.How to identify USB connction on MAC
To check if there is a physical connection for TS1.
This is done viewing the System Report.
Please also see this Apple article: https://support.apple.com/en-us/HT202875
Find ~/Library/Application Support folder
With every scan, the scan image is stored in the Application Support folder. If required, see below video for information how to find the folder.
Note that Library is a hidden folder.
Find Library/Input Method folder
C-PEN Core app is located in the Input Method folder. If required, see below how to locate.
MAC OSX High Sierra (10.13)
There is a connectivity issue with C-PEN Core for MAC / TS1 / MAC OSX High Sierra.
The problem is that unlike previous versions of OSX the operating system allocates the TS1 device if it is connected prior to C-PEN Core starting up. Whether this is a bug or a feature in High Sierra is yet to be established – but it is reported to Apple.
This should force OSX to release the TS1 allocation and allow it to connect to C-PEN Core.
If C-Pen software crashes due to “Unexpected error” or “Object reference not set to an instance of an object” it most likely depend on lack of/wrong versions of one or more of the three 3 Windows dependencies the software rely on. These three dependencies are C++ Redistributables 2005, 2008, and 2010.
To resolve the problem, it´s recommended to manually download and install all three.
Download url’s to Windows dependencies: C-PEN redists
The zip file contains three redists:
If installation of the redistributables fails or C-Pen Core consistently crashes with same error message, try to enable installation logging and retrieve and send the installation log file to [email protected]
Windows 7 | 8:
To enable and collect the Windows 7/8 Installer logs, download Microsoft Fix it 20095 and run it. This Fix it is for Windows 8 and Windows 7 users only.
For more details see: https://support.microsoft.com/
List of installer error codes: http://support2.microsoft.com/kb/290158
To enable and collect the Windows XP Installer logs, download Microsoft Fix it 50380 and run it. This Fix it is for Windows XP only.
For more details see: http://support2.microsoft.com/kb/223300
To retrieve log files go to the temp folder: write %temp% in File Explorer address field and locate the appropriate log file (search by time stamp).