Does MAC OSX refuse installation?
You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.
Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article
Just installed C-PEN Core and it does not start properly?
Is there a “OCR is missing ” error message?
The later versions of C-PEN Core uses a newer version of the OCR engine (Optical Character Recognition) and if a previous version of C-PEN Core has been installed and not properly removed – then the new OCR is not properly installed. If this happens, or the OCR is not properly installed for any other reason this message is shown.
To resolve it we need to make sure that any old OCR is removed and the new (which is included in the C-PEN Core installer) is installed.
These steps apply to Windows 10 but are pretty similar for earlier versions of Windows.
If required, please consult How to make a clean re-install article.
Just installed C-PEN Core and it does not start properly?
Is there a “.NET missing” error message?
.NET is a Windows component used by C-PEN Core software, the Windows software to use with e.g. our TS1 models. In Windows 10, .NET 3.5 does not always come preinstalled which will cause this error. To resole it – .NET 3,5 needs to be installed manually.
The video below shows the step.
Now get back and try to restart C-PEN Core.
There are two different versions of TS1. Originally there is TS1, which was discontinued during 2019 and replaced by TS1 (G2) – occasionally referred to as TS1 rev.2.
This is how to check which version is connected to your Windows PC:
Exception:
Unable to load DLL ‘CPenCore.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
This and similar error(s) may be caused by missing dependencies. As a first step a clean reinstall is recommended to make sure all dependencies are correctly installed.
Troubleshoot TS1 (Windows)
If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy settings (applies to Windows 10).
It ay look slightly different in different versions of Win 10 but in general:
This is where you find the TS1 serial number.
C-Pen 200/600/800 with Windows x64
C-Pen 200/600/800 do not support 64 bit Windows but it *may* work if installing the C-Pen software in Compatibility mode.
Right click on the installer file (C-Win_3_24.exe) and then select Properties + the Compatibility tab and get a window like in the image below.
This solution is NOT officially tested but MAY work.
Host Bluetooth status = InactiveHost Bluetooth Status = Inactive may be caused by two things.
The solution is to replace these drivers with Microsoft or Widcomm drivers. This may be done in various ways but the easiest we know of is described on this web page: http://bluetoothinstaller.com/
If you experience Bluetooth connection problem on MAC, please check THIS article for advice.
History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.
