This article applies to C-Pen Core and Connect Desktop installed on MAC OSX.

If software is installed properly and the scan light turns on as supposed but no text appears in your app – check these things…

1. In System Preferences\C-Pen Core settings make sure that Enable Input Method and Text to cursor checkboxes are checked.
2. In System Preferences\Security and Privacy and the Privacy tab, locate and click on Accessibility service. If C-Pen Core or Connect Desktop is not listed among “apps allowed to control your computer” or in the list but not checked, then add/check the app. To add an app you need to click on the lock at the bottom of the window to open it (password required). When the lock is open, click the + sign, locate the app and select it to add. C-Pen Core is located in /Library/Input Methods. Connect Desktop is located in Application folder.

If all seems to be in order, still try to click/toggle the check boxes and reboot. This especially applies if you have had previous versions of either of the apps installed on your MAC.

Does MAC OSX refuse installation?

You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.

Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article

Just installed C-PEN Core and it does not start properly?

Is there a “OCR is missing ” error message?

The later versions of C-PEN Core uses a newer version of the OCR engine (Optical Character Recognition) and if a previous version of C-PEN Core has been installed and not properly removed – then the new OCR is not properly installed. If this happens, or the OCR is not properly installed for any other reason this message is shown.

To resolve it we need to make sure that any old OCR is removed and the new (which is included in the C-PEN Core installer) is installed.

These steps apply to Windows 10 but are pretty similar for earlier versions of Windows.

1. Go to Windows Settings\Apps and Features
2. Use the search list and search for OCR.
3. If C-Pen OCR Engine shows up – chose to uninstall it.
4. Now download and reinstall latest C-PEN Core version.

If required, please consult How to make a clean re-install article.

Just installed C-PEN Core and it does not start properly?

Is there a “.NET missing” error message?

.NET is a Windows component used by C-PEN Core software, the Windows software to use with e.g. our TS1 models. In Windows 10, .NET 3.5 does not always come preinstalled which will cause this error. To resole it – .NET 3,5 needs to be installed manually.

The video below shows the step.

1. Open Control Panel
2. Go to Programs
3. Select Turn Windows components on or off.
4. Locate .NET 3.5 and make sure the check box is checked.
5. Click Apply/OK to install.

Now get back and try to restart C-PEN Core.

There are two different versions of TS1. Originally there is TS1, which was discontinued during 2019 and replaced by TS1 (G2) – occasionally referred to as TS1 rev.2.

This is how to check which version is connected to your Windows PC:

ERROR

Exception:
Unable to load DLL ‘CPenCore.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)

This and similar error(s) may be caused by missing dependencies. As a first step a clean reinstall is recommended to make sure all dependencies are correctly installed.

If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy settings (applies to Windows 10).

It ay look slightly different in different versions of Win 10 but in general:

1. Camera access needs to be ON.
2. Apps needs to have access to camera. Especially the native Camera app and C-Pen Core desktop app.

This is where you find the TS1 serial number.

Host Bluetooth Status = Inactive may be caused by two things.

1. The PC has no Bluetooth device at all.
2. The Bluetooth device in the PC uses drivers that are neither Microsoft nor Widcomm.

The solution is to replace these drivers with Microsoft or Widcomm drivers. This may be done in various ways but the easiest we know of is described on this web page: http://bluetoothinstaller.com/

1. Head down to Download section to download the exe file you need (subject to whether you have a 32 bit or 64 bit Windows version.
2. Read the How to use section below Download.
3. Get to it…

If you experience Bluetooth connection problem on MAC, please check THIS article for advice.

History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.