Open Close
How to check which TS1 version is connected

There are two different versions of TS1. Originally there is TS1, which was discontinued during 2019 and replaced by TS1 (G2) – occasionally referred to as TS1 rev.2.

This is how to check which version is connected to your Windows PC:

Unable to load DLL ‘CPenCore.dll’

ERROR

Exception:
Unable to load DLL ‘CPenCore.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)

This and similar error(s) may be caused by missing dependencies. As a first step a clean reinstall is recommended to make sure all dependencies are correctly installed.

Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 

Troubleshoot TS1 (Windows)

 

If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy settings (applies to Windows 10).

It ay look slightly different in different versions of Win 10 but in general:

  1. Camera access needs to be ON.
  2. Apps needs to have access to camera. Especially the native Camera app and C-Pen Core desktop app.

Finding TS1 serial number

This is where you find the TS1 serial number.

 

C-Pen 200/600/800 with Windows x64

C-Pen 200/600/800 do not support 64 bit Windows but it *may* work if installing the C-Pen software in Compatibility mode.

Right click on the installer file (C-Win_3_24.exe) and then select Properties + the Compatibility tab and get a window like in the image below.

This solution is NOT officially tested but MAY work.

Host Bluetooth status = Inactive

Host Bluetooth Status = Inactive may be caused by two things.

  1. The PC has no Bluetooth device at all.
  2. The Bluetooth device in the PC uses drivers that are neither Microsoft nor Widcomm.

The solution is to replace these drivers with Microsoft or Widcomm drivers. This may be done in various ways but the easiest we know of is described on this web page: http://bluetoothinstaller.com/

  1. Head down to Download section to download the exe file you need (subject to whether you have a 32 bit or 64 bit Windows version.
  2. Read the How to use section below Download.
  3. Get to it…
Bluetooth connection problem on MAC

If you experience Bluetooth connection problem on MAC, please check THIS article for advice.

History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.

How to identify USB connction on MAC

To check if there is a physical connection for TS1.

This is done viewing the System Report.

  1. Click on the Apple logo in the upper left corner then select About This MAC.
  2. Select System Report.
  3. In the under Hardware section, click on USB.
  4. Expand the USB Device Tree and locate C-Pen TS1.
If C-Pen TS1 exist, then the physical connection is OK.
If the C-Pen TS1 does not exist there is a physical connection problem. Try to connect the TS1 to another USB port and/or test it on another computer to verify it. 
NOTE: System Report\Hardware\USB list will have to be refreshed at each new connection. Exit it an re-enter the USB Device Tree list.
 
Assuming that the C-Pen TS1 does exist in the USB Device Tree, then the problem is caused by software.
  1. One thing to check is the VDCAssistant. If it is running, kill it. To do this, open Terminal and run command sudo killall VDCAssistant (provide password when prompted). Check this article for more details if required.
  2. Make an SMC Reset.

 

Please also see this Apple article: https://support.apple.com/en-us/HT202875

How to uninstall C-PEN Core on MAC

When C-PEN Core is installed, an Uninstaller is also copied to your Home directory. Open Finder, click GO in the menu and select Home and you will find the uninstaller.

Double click to run it, select to remove all files when prompted.

 

If the uninstaller is nowhere to be found, C-PEN Core can be uninstalled manually.

See this video for files to be erased.

More from C-PEN
Subscribe to our newsletter