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Troubleshoot TS1 (Windows)

C-Pen 200/600/800 with Windows x64

C-Pen 200/600/800 do not support 64 bit Windows but it *may* work if installing the C-Pen software in Compatibility mode.

Right click on the installer file (C-Win_3_24.exe) and then select Properties + the Compatibility tab and get a window like in the image below.

This solution is NOT officially tested but MAY work.

Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

Unexpected error

If C-Pen software crashes due to “Unexpected error” or “Object reference not set to an instance of an object” it most likely depend on lack of/wrong versions of one or more of the three 3 Windows dependencies the software rely on. These three dependencies are C++ Redistributables 2005, 2008, and 2010.

To resolve the problem, it´s recommended to manually download and install all three.

Download url’s to Windows dependencies: C-PEN redists

The zip file contains three redists:


If installation of the redistributables fails or C-Pen Core consistently crashes with same error message, try to enable installation logging and retrieve and send the installation log file to [email protected]

Windows 7 | 8:

To enable and collect the Windows 7/8 Installer logs, download Microsoft Fix it 20095 and run it. This Fix it is for Windows 8 and Windows 7 users only.

For more details see: https://support.microsoft.com/

List of installer error codes: http://support2.microsoft.com/kb/290158

Windows XP:

To enable and collect the Windows XP Installer logs, download Microsoft Fix it 50380 and run it. This Fix it is for Windows XP only.

For more details see: http://support2.microsoft.com/kb/223300

To retrieve log files go to the temp folder: write %temp% in File Explorer address field and locate the appropriate log file (search by time stamp).


C-PEN Core software (Windows)

C-PEN Core 3 download

Compatibility

User guide: User guide (C-PEN Core for TS1)


Software downloads for discontinued products (Windows & MAC)

C-Pen 20 + 3.0:

C-Pen 3.5:

C-Pen 10:

C-Pen 200/600/800:

C-PEN TS/X:


C-PEN 10 user guide

Reference image:

User Guides:


Check you Windows system

This article refers to computer connected (USB) C-PEN models.

To check your Windows system…

  1. Press Start button+Pause/Break button
  2. In the windows showing up, locate System type (32 bit or 64 bit).

(Click on images to enlarge)

 


How to make a clean reinstall of C-PEN Core

To make a clean re-install of C-PEN Core software, these steps are required:

  1. Uninstall C-Pen Core and C-PEN OCR Engine.
  2. Manually delete leftover files
    1. In folder Program Files (x86), delete C Technologies and C-Pen folders (if still present).
    2. In folder Users[user-name]AppDataRoaming, delete folders C Technologies and Virrata AB (if still present).

Note that AppData folder may be hidden. See Microsoft support about how to make it visible.

 


C-Pen 3.0 User Guides

User Guides: