C-Pen 200/600/800 do not support 64 bit Windows but it *may* work if installing the C-Pen software in Compatibility mode.
Right click on the installer file (C-Win_3_24.exe) and then select Properties + the Compatibility tab and get a window like in the image below.
This solution is NOT officially tested but MAY work.Does the pen(s) work with USB-C?
USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.
If C-Pen software crashes due to “Unexpected error” or “Object reference not set to an instance of an object” it most likely depend on lack of/wrong versions of one or more of the three 3 Windows dependencies the software rely on. These three dependencies are C++ Redistributables 2005, 2008, and 2010.
To resolve the problem, it´s recommended to manually download and install all three.
Download url’s to Windows dependencies: C-PEN redists
The zip file contains three redists:
If installation of the redistributables fails or C-Pen Core consistently crashes with same error message, try to enable installation logging and retrieve and send the installation log file to [email protected]
Windows 7 | 8:
To enable and collect the Windows 7/8 Installer logs, download Microsoft Fix it 20095 and run it. This Fix it is for Windows 8 and Windows 7 users only.
For more details see: https://support.microsoft.com/
List of installer error codes: http://support2.microsoft.com/kb/290158
To enable and collect the Windows XP Installer logs, download Microsoft Fix it 50380 and run it. This Fix it is for Windows XP only.
For more details see: http://support2.microsoft.com/kb/223300
To retrieve log files go to the temp folder: write %temp% in File Explorer address field and locate the appropriate log file (search by time stamp).
C-PEN Core software (Windows)
User guide: User guide (C-PEN Core for TS1)
Software downloads for discontinued products
C-Pen 20 + 3.0:
C-PEN 10 user guide
Check you Windows system
This article refers to computer connected (USB) C-PEN models.
To check your Windows system…
(Click on images to enlarge)
How to make a clean reinstall of C-PEN Core
To make a clean re-install of C-PEN Core software, these steps are required:
Note that AppData folder may be hidden. See Microsoft support about how to make it visible.
C-Pen 3.0 User Guides