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Host Bluetooth status = Inactive

Host Bluetooth Status = Inactive may be caused by two things.

  1. The PC has no Bluetooth device at all.
  2. The Bluetooth device in the PC uses drivers that are neither Microsoft nor Widcomm.

The solution is to replace these drivers with Microsoft or Widcomm drivers. This may be done in various ways but the easiest we know of is described on this web page: http://bluetoothinstaller.com/

  1. Head down to Download section to download the exe file you need (subject to whether you have a 32 bit or 64 bit Windows version.
  2. Read the How to use section below Download.
  3. Get to it…
Bluetooth connection problem on MAC

If you experience Bluetooth connection problem on MAC, please check THIS article for advice.

History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.

Unexpected error

If C-Pen software crashes due to “Unexpected error” or “Object reference not set to an instance of an object” it most likely depend on lack of/wrong versions of one or more of the three 3 Windows dependencies the software rely on. These three dependencies are C++ Redistributables 2005, 2008, and 2010.

To resolve the problem, it´s recommended to manually download and install all three.

Download url’s to Windows dependencies: C-PEN redists

The zip file contains three redists:


If installation of the redistributables fails or C-Pen Core consistently crashes with same error message, try to enable installation logging and retrieve and send the installation log file to [email protected]

Windows 7 | 8:

To enable and collect the Windows 7/8 Installer logs, download Microsoft Fix it 20095 and run it. This Fix it is for Windows 8 and Windows 7 users only.

For more details see: https://support.microsoft.com/

List of installer error codes: http://support2.microsoft.com/kb/290158

Windows XP:

To enable and collect the Windows XP Installer logs, download Microsoft Fix it 50380 and run it. This Fix it is for Windows XP only.

For more details see: http://support2.microsoft.com/kb/223300

To retrieve log files go to the temp folder: write %temp% in File Explorer address field and locate the appropriate log file (search by time stamp).


C-PEN Core software (MAC OSX)

C-PEN Core for MAC OSX 10.9-10.13

Compatibility

C-PEN Core for MAC OSX 10.6-10.8

Compatibility

 


 

To update:

  1. Go to System Preferences\C-PEN Core settings and un-check the Enable Input Method checkbox.
  2. Run the new installer.
  3. Reboot.

 

User guide: User guide (C-PEN Core for TS1)


Software downloads for discontinued products (Windows & MAC)

C-Pen 20 + 3.0:

C-Pen 3.5:

C-Pen 10:

C-Pen 200/600/800:

C-PEN TS/X:


How to get rid of the click sound (MAC)

Normal procedure to deactivate the click sound is to go to System PreferencesC-PEN Core settings and uncheck the Sound on checkbox.

See video for details.

 

If that for any reason fails, please go to LibraryInput Methods where you will find CPenCore.app (see this video about how to locate Library folder).

Open CPenCore.app‘s preferences and Show Package Content.

Delete the two (2) .wav files.

Reboot the computer.

 

See the video for details.

 


Check you Windows system

This article refers to computer connected (USB) C-PEN models.

To check your Windows system…

  1. Press Start button+Pause/Break button
  2. In the windows showing up, locate System type (32 bit or 64 bit).

(Click on images to enlarge)

 


How to make a clean reinstall of C-PEN Core

To make a clean re-install of C-PEN Core software, these steps are required:

  1. Uninstall C-Pen Core and C-PEN OCR Engine.
  2. Manually delete leftover files
    1. In folder Program Files (x86), delete C Technologies and C-Pen folders (if still present).
    2. In folder Users[user-name]AppDataRoaming, delete folders C Technologies and Virrata AB (if still present).

Note that AppData folder may be hidden. See Microsoft support about how to make it visible.

 


C-Pen 3.5/C Dictionary User Guides

Disclaimer: the content of the box and reference(s) to free dictionary/vouchers etc only applier to purchases of this specific package of C-Pen 3.5. Purchasing C-Pen 3.5 in other packaging does NOT grant any rights to free dictionaries, nor other accessories unless explicitly stated.

User guides:

 


C-Pen 3.5 User Guides (Android)

User Guide: