This article applies to C-Pen Core and Connect Desktop installed on MAC OSX.

If software is installed properly and the scan light turns on as supposed but no text appears in your app – check these things…

1. In System Preferences\C-Pen Core settings make sure that Enable Input Method and Text to cursor checkboxes are checked.
2. In System Preferences\Security and Privacy and the Privacy tab, locate and click on Accessibility service. If C-Pen Core or Connect Desktop is not listed among “apps allowed to control your computer” or in the list but not checked, then add/check the app. To add an app you need to click on the lock at the bottom of the window to open it (password required). When the lock is open, click the + sign, locate the app and select it to add. C-Pen Core is located in /Library/Input Methods. Connect Desktop is located in Application folder.

If all seems to be in order, still try to click/toggle the check boxes and reboot. This especially applies if you have had previous versions of either of the apps installed on your MAC.

Does MAC OSX refuse installation?

You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.

Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article

Connect Desktop app

Aside from C-Pen Keyboard functionality, the Connect Desktop app features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.

Download Connect Desktop app, then run/open/execute the downloaded .exe file to install Connect Desktop app.

For a brief introduction, please check this video.

For more information about C-PEN Connect, check the Product page or our Knowledgebase.  

Connect Desktop app

Aside from C-Pen Keyboard functionality (scan text to cursor position), the Connect Desktop app also features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.

Download Connect Desktop app 

After download, open the .dmg file. To install, drag the Connect Desktop icon onto the Application folder icon.

Check the video for a brief introduction to Connect Desktop app.  

For more information about C-PEN Connect, check the Product page or our Knowledgebase.  

Just installed C-PEN Core and it does not start properly?

Is there a “OCR is missing ” error message?

The later versions of C-PEN Core uses a newer version of the OCR engine (Optical Character Recognition) and if a previous version of C-PEN Core has been installed and not properly removed – then the new OCR is not properly installed. If this happens, or the OCR is not properly installed for any other reason this message is shown.

To resolve it we need to make sure that any old OCR is removed and the new (which is included in the C-PEN Core installer) is installed.

These steps apply to Windows 10 but are pretty similar for earlier versions of Windows.

1. Go to Windows Settings\Apps and Features
2. Use the search list and search for OCR.
3. If C-Pen OCR Engine shows up – chose to uninstall it.
4. Now download and reinstall latest C-PEN Core version.

If required, please consult How to make a clean re-install article.

Just installed C-PEN Core and it does not start properly?

Is there a “.NET missing” error message?

.NET is a Windows component used by C-PEN Core software, the Windows software to use with e.g. our TS1 models. In Windows 10, .NET 3.5 does not always come preinstalled which will cause this error. To resole it – .NET 3,5 needs to be installed manually.

The video below shows the step.

1. Open Control Panel
2. Go to Programs
3. Select Turn Windows components on or off.
4. Locate .NET 3.5 and make sure the check box is checked.
5. Click Apply/OK to install.

Now get back and try to restart C-PEN Core.

Windows

Connect the TS1 to a USB port on your Windows PC

Start Device Manager (tap Windows button on the keyboard and start typing Device Manager and the option will show up)

Expand entry Cameras and check subentry. It will say either TS1 or TS1 rev2

ERROR

Exception:
Unable to load DLL ‘CPenCore.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)

This and similar error(s) may be caused by missing dependencies. As a first step a clean reinstall is recommended to make sure all dependencies are correctly installed.

If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy settings (applies to Windows 10).

It ay look slightly different in different versions of Win 10 but in general:

1. Camera access needs to be ON.
2. Apps needs to have access to camera. Especially the native Camera app and C-Pen Core desktop app.