Does MAC OSX refuse installation?
You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.
Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article
Aside from C-Pen Keyboard functionality, the Connect Desktop app features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.
Install and setup Connect Desktop app
For more information about C-PEN Connect, check the Product page or our Knowledgebase.
Two different solutions are available for using C-Pen Connect together with MAC OSX – C-Pen Core and Connect Desktop app. Both apps features our C-Pen Keyboard function, allowing text to be scanned into any app on your computer. Connect Desktop app does in addition also support (assistive) text reading and supports saving text to files. Which is the better one depends on your preferred usage scenario.
This is our traditional digital highlighter/productivity solution, and it is basically a device driver that links the pen scanner to the computer, the operating system and your favorite apps. Once C-Pen Core is installed and linked to Connect pen scanner, you simply open an application of your choice and start scanning. C-Pen Core is a great option if you like to have a non-intrusive and transparent integration between the pen and your computer.
Install and setup C-Pen CoreAside from C-Pen Keyboard functionality, the Connect Desktop app also features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.
Install and setup Connect Desktop app
For more information about C-PEN Connect, check the Product page or our Knowledgebase.
Just installed C-PEN Core and it does not start properly?
Is there a “OCR is missing ” error message?
The later versions of C-PEN Core uses a newer version of the OCR engine (Optical Character Recognition) and if a previous version of C-PEN Core has been installed and not properly removed – then the new OCR is not properly installed. If this happens, or the OCR is not properly installed for any other reason this message is shown.
To resolve it we need to make sure that any old OCR is removed and the new (which is included in the C-PEN Core installer) is installed.
These steps apply to Windows 10 but are pretty similar for earlier versions of Windows.
If required, please consult How to make a clean re-install article.
Just installed C-PEN Core and it does not start properly?
Is there a “.NET missing” error message?
.NET is a Windows component used by C-PEN Core software, the Windows software to use with e.g. our TS1 models. In Windows 10, .NET 3.5 does not always come preinstalled which will cause this error. To resole it – .NET 3,5 needs to be installed manually.
The video below shows the step.
Now get back and try to restart C-PEN Core.
Connect the TS1 to a USB port on your Windows PC
Start Device Manager (tap Windows button on the keyboard and start typing Device Manager and the option will show up)
Expand entry Cameras and check subentry. It will say either TS1 or TS1 rev2
Unable to load DLL ‘CPenCore.dll’
Exception:
Unable to load DLL ‘CPenCore.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
This and similar error(s) may be caused by missing dependencies. As a first step a clean reinstall is recommended to make sure all dependencies are correctly installed.
Troubleshoot TS1 (Windows)
If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy settings (applies to Windows 10).
It ay look slightly different in different versions of Win 10 but in general:
If you experience Bluetooth connection problem on MAC, please check THIS article for advice.
History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.
