This article applies to C-Pen Core and Connect Desktop installed on MAC OSX.

If software is installed properly and the scan light turns on as supposed but no text appears in your app – check these things…

1. In System Preferences\C-Pen Core settings make sure that Enable Input Method and Text to cursor checkboxes are checked.
2. In System Preferences\Security and Privacy and the Privacy tab, locate and click on Accessibility service. If C-Pen Core or Connect Desktop is not listed among “apps allowed to control your computer” or in the list but not checked, then add/check the app. To add an app you need to click on the lock at the bottom of the window to open it (password required). When the lock is open, click the + sign, locate the app and select it to add. C-Pen Core is located in /Library/Input Methods. Connect Desktop is located in Application folder.

If all seems to be in order, still try to click/toggle the check boxes and reboot. This especially applies if you have had previous versions of either of the apps installed on your MAC.

Does MAC OSX refuse installation?

You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.

Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article

Connect Desktop app

Aside from C-Pen Keyboard functionality, the Connect Desktop app features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.

Download Connect Desktop app, then run/open/execute the downloaded .exe file to install Connect Desktop app.

For a brief introduction, please check this video.

For more information about C-PEN Connect, check the Product page or our Knowledgebase.  

Connect Desktop app

Aside from C-Pen Keyboard functionality (scan text to cursor position), the Connect Desktop app also features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.

Download Connect Desktop app 

After download, open the .dmg file. To install, drag the Connect Desktop icon onto the Application folder icon.

Check the video for a brief introduction to Connect Desktop app.  

For more information about C-PEN Connect, check the Product page or our Knowledgebase.