C-Pen 200/600/800 do not support 64 bit Windows but it *may* work if installing the C-Pen software in Compatibility mode.
Right click on the installer file (C-Win_3_24.exe) and then select Properties + the Compatibility tab and get a window like in the image below.
This solution is NOT officially tested but MAY work.Host Bluetooth status = Inactive
Host Bluetooth Status = Inactive may be caused by two things.
The solution is to replace these drivers with Microsoft or Widcomm drivers. This may be done in various ways but the easiest we know of is described on this web page: http://bluetoothinstaller.com/
If you experience Bluetooth connection problem on MAC, please check THIS article for advice.
History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.Unexpected error
If C-Pen software crashes due to “Unexpected error” or “Object reference not set to an instance of an object” it most likely depend on lack of/wrong versions of one or more of the three 3 Windows dependencies the software rely on. These three dependencies are C++ Redistributables 2005, 2008, and 2010.
To resolve the problem, it´s recommended to manually download and install all three.
Download url’s to Windows dependencies: C-PEN redists
The zip file contains three redists:
If installation of the redistributables fails or C-Pen Core consistently crashes with same error message, try to enable installation logging and retrieve and send the installation log file to [email protected]
Windows 7 | 8:
To enable and collect the Windows 7/8 Installer logs, download Microsoft Fix it 20095 and run it. This Fix it is for Windows 8 and Windows 7 users only.
For more details see: https://support.microsoft.com/
List of installer error codes: http://support2.microsoft.com/kb/290158
To enable and collect the Windows XP Installer logs, download Microsoft Fix it 50380 and run it. This Fix it is for Windows XP only.
For more details see: http://support2.microsoft.com/kb/223300
To retrieve log files go to the temp folder: write %temp% in File Explorer address field and locate the appropriate log file (search by time stamp).
C-PEN Core software (MAC OSX)
User guide: User guide (C-PEN Core for TS1)
Software downloads for discontinued products
C-Pen 20 + 3.0:
C-PEN 10 user guide
C-PEN 200/600/800 user guide
How to get rid of the click sound (MAC)
Normal procedure to deactivate the click sound is to go to System PreferencesC-PEN Core settings and uncheck the Sound on checkbox.
See video for details.
If that for any reason fails, please go to LibraryInput Methods where you will find CPenCore.app (see this video about how to locate Library folder).
Open CPenCore.app‘s preferences and Show Package Content.
Delete the two (2) .wav files.
Reboot the computer.
See the video for details.
Check you Windows system
This article refers to computer connected (USB) C-PEN models.
To check your Windows system…
(Click on images to enlarge)