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ExamReader video user guide

The video below contains multiple sections. Click on the three stripes in the upper left corner for a list.


ExamReader firmware upgrade

Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

Can I upgrade the ExamReader firmware?

Starting 2018, ExamReader has been updated to support software upgrade. For more information, see ExamReader firmware upgrade.

 


The pen only reads gibberish / do not read at all

We are confident that reading/scanning performance of our products are very good.
To eliminate some reasons for bad scan result, please start using something with clear printed black tet on white background (e.g. a textbook).
Then confirm that:
  1. Scan Language is set to correct language.
  2. The device is set up for Left/Right Hand use – subject to how you use it. See this video for details.
  3. Confirm that scanning is made according to instructions in the above video. Note that is shall be rather straight up from the paper and moved straight at a steady speed.

Should the C-PEN still not recognise the text properly then please shoot a short video showing the failing scan process and submit a ticket to us on this site.


 


Warranty and returns

General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.

Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.

The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.

In case of a warranty claim, contact the local reseller.

If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund).  Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.

In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.

 


¹ See Battery maintenance for recommendations to maximize battery lifetime.


 


Can I buy and try?

Please locate your local reseller and inquire about return policy before buying.


 


The sound/speech volume is very low

Please check volume settings in Reading settings (available in Text Reader, Scan to File, or Dictionary mode).

If the environment is noisy, headphones may be required.


 


Which languages are supported?

Please check Product pages / Language section for latest information.

 


Is it possible to have dictionary definitions read out?

This feature is supported in the monolingual (i.e. English-English) dictionary.

Go to Dictionary\Dictionary settings\Reading settings and enable [Read def].

For more details see ReaderPen user guide.