Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.
If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:
• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.
Do not run battery completely flat and do not leave product connected to charger when fully charged.
The video below contains multiple sections. Click on the three stripes in the upper left corner for a list.
ExamReader firmware upgrade
NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!
Check HERE for firmware history.
A micro-USB cable
A computer (MAC, Windows or Linux)
Current software version and serial number of your ExamReader
Go to Settings\System Information\Version and check Software version
Serial number is printed on the Examreader box and on the back side of the ExmReader itself.
To get started, click on the tab below that shows your ExamReader’s current software version.
If ExamReader serial number is 241531903xxxxxxx or higher, it can be updated to the latest version (7.1.77).
Step 1: Download, unzip and save the upgrade file on your computer (re. to videos below for more details).
Click HERE to download.
Step 2: Connect Examreader to your computer and enable it as a portable drive.
Power on Examreader.
Connect the USB cable.
Navigate to Settings\System Information\Version in ExamReader display.
Press the MENU button.
ExamReader will now appear as a portable disk on your computer.
Step 3: Copy the upgrade file to ExamReader portable disk.
Step 4: Disconnect Examreader and trigger the upgrade.
Disconnect the USB cable.
Press OK button three (3) times.
ExamReader is now upgrading and will revert back to normal mode once the upgrade is completed.
Watch these videos to see how to unzip/extract the upgrade file.
If ExamReader serial number is 241531903xxxxxxx or higher, it can be updated to latest version (7.1.76).
NOTE: the same download file applies independent if using Windows, MAC or Linux – except that the included upgrade exe file is for Windows only.
To proceed, download THIS upgrade file.
Save the downloaded .zip file. This is a large file and it will take some time to download unless you have a really speedy internet connection.
Right click and Open the zip file to view the content. Check here for additional instructions or if you use MAC/Linux.
Right click and select Open the .exe file.
Select Extract all content.
In the new window, right click and Open ExamReaderFWUpgrade.exe to run it.
Follow instruction provided in the upgrade tool.
This video shows how to extract the downloaded zip and get the upgrade tool running.
Download firmware version 7.1.73.
Unzip and extract the file with .bin extension. Place it in a folder of your choice on your computer (e.g. in the Download folder or on the Desktop).
Copy the .bin file to the USB drive (“ExamReader drive”).
Right click on the portable “ExamReader drive” on the computer and select to Eject it.
Disconnect ExamReader from the computer.
Press OK button thre (3) times and accept (Yes) to upgrade.
The upgrade may take 10 minutes and ExamReader will reboot automatically when done.
These ExamReaders are unfortunately not upgradeable.
USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.
Can I upgrade the ExamReader firmware?
Is it possible to have dictionary definitions read out?
Having dictionary definitions read out loud is supported on ReaderPen but not on DictionaryPen and LingoPen.
For ReaderPen, go to Dictionary\Dictionary settings\Reading settings and enable [Read def].
ExamReader does not contain dictionaries.
For more details see ReaderPen user guide.The scan light does not turn on
Steps to pay attention to:
Beyond this, if still required, go to SettingsDefault settings and reset/reboot.
Can the pen software be updated?
To get notified when updates are available, consider registering your product or subscribe to our news.
Does the pen scan italic font?
Yes, all C-PEN models scan most commonly used fonts, including italic.
If you experience scan failures, please check our “How to scan” article.
For scan training it is recommended to start by using text prints with good quality (textbooks, magazines, laser printed documents etc.) before moving on to more challenging qualities (e.g. different colors, dark backgrounds, etc.).
The pen does not power up
Finally, please see Battery maintenance for information about battery care.