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Pen upgrade instructions

Below applies to ExamReader & ReaderPen upgrade.

Windows

  1. Extract all files in the downloaded zip (HERE for ReaderPen and HERE for ExamReader).
  2. Run ExamReaderFWUpgrade.exe / ReaderPenFWUpgrade.exe and follow the instructions.

 

MAC & Linux

The .exe files are support program guiding you through the upgrade process. They are however Windows executables and do not run on MAC or Linux.

Instead, copy the upgrade files manually.

Phase 1

Extract all the files from the zip.

ER upgrade

Phase 2

Make sure your ExamReader or ReaderPen current software version is compatible with your upgrade.

Check HERE for ExamReader and HERE for ReaderPen.

Phase 3

Connect your pen to your computer USB port.

ReaderPen

Select U-disk on ReaderPen screen and press OK button and ReaderPen will show up as a disk on your computer.

ExamReader

Power on and navigate to Settings\System Information\Version and press MENU button. Now, ExamReader will show up as a disk on your computer.

 

Enter folder fw_files (as in the image above).

Copy the files in subfolder step1 to the pen. Just the files inside the subfolder – *NOT* the folder.

Phase 4

Detach ExamReader from the computer.

ReaderPen

Navigate to Settings\Software upgrade Select U-disk on ReaderPen screen and press OK button and ReaderPen will show up as a disk on your computer.

ExamReader

Press OK button rapidly three (3) times. This will trigger upgrade.

Phase 5

Repeat Phase 3 & 4 using files in subfolders step2, step3, step4, etc.

If a folder is empty, you are done.

 


Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 


ExamReader Youtube guides

The video below contains multiple sections. Click on the three stripes in the upper left corner for a list.


ExamReader firmware upgrade

NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!

 

Check HERE for firmware history.

 

In order to upgrade you’ll need…

Your ExamReader

A micro-USB cable

A computer (MAC, Windows or Linux)

Current software version and serial number of your ExamReader

Go to Settings\System Information\Version and check Software version

Serial number is printed on the Examreader box and on the back side of the ExmReader itself.

Back side ExamReader

 

Upgrade options

To get started, click on the tab below that shows your ExamReader’s current software version.

 


Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

Can I upgrade the ExamReader firmware?

Starting 2018, ExamReader has been updated to support software upgrade. For more information, see ExamReader firmware upgrade.

 


The pen only reads gibberish / do not read at all

We are confident that reading/scanning performance of our products are very good.
To eliminate some reasons for bad scan result, please start using something with clear printed black tet on white background (e.g. a textbook).
Then confirm that:
  1. Scan Language is set to correct language.
  2. The device is set up for Left/Right Hand use – subject to how you use it. See this video for details.
  3. Confirm that scanning is made according to instructions in the above video. Note that is shall be rather straight up from the paper and moved straight at a steady speed.

Should the C-PEN still not recognise the text properly then please shoot a short video showing the failing scan process and submit a ticket to us on this site.


 


Warranty and returns

General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.

Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.

The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.

In case of a warranty claim, contact the local reseller.

If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund).  Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.

In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.

 


¹ See Battery maintenance for recommendations to maximize battery lifetime.


 


Can I buy and try?

Please locate your local reseller and inquire about return policy before buying.


 


The sound/speech volume is very low

Please check volume settings in Reading settings (available in Text Reader, Scan to File, or Dictionary mode).

If the environment is noisy, headphones may be required.