Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.
If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:
• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.
Do not run battery completely flat and do not leave product connected to charger when fully charged.
The video below contains multiple sections. Click on the three stripes in the upper left corner for a list.
ExamReader firmware upgrade
NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!
Check HERE for firmware history.
A micro-USB cable
A computer (MAC, Windows or Linux)
Current software version and serial number of your ExamReader
Go to Settings\System Information\Version and check Software version
Serial number is printed on the ExamReader box and on the back side of the ExamReader itself.
To get started, click on the tab below that shows your ExamReader’s current software version.
Congratulation. Your ExamReadr has the latest firmware.
If ExamReader serial number is 241531903xxxxxxx or higher, it can be updated to latest version (7.1.76).
NOTE: the same download file applies independent if using Windows, MAC or Linux – except that the included upgrade exe file is for Windows only.
To proceed, download THIS upgrade file.
Save the downloaded .zip file. This is a large file and it will take some time to download unless you have a really speedy internet connection.
Right click and Open the zip file to view the content. Check here for additional instructions or if you use MAC/Linux.
Right click and select Open the .exe file.
Select Extract all content.
In the new window, right click and Open ExamReaderFWUpgrade.exe to run it.
Follow instruction provided in the upgrade tool.
This video shows how to extract the downloaded zip and get the upgrade tool running.
Download firmware version 7.1.73.
Unzip and extract the file with .bin extension. Place it in a folder of your choice on your computer (e.g. in the Download folder or on the Desktop).
Copy the .bin file to the USB drive (“ExamReader drive”).
Right click on the portable “ExamReader drive” on the computer and select to Eject it.
Disconnect ExamReader from the computer.
Press OK button thre (3) times and accept (Yes) to upgrade.
The upgrade may take 10 minutes and ExamReader will reboot automatically when done.
These ExamReaders are unfortunately not upgradeable.
USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.
Can I upgrade the ExamReader firmware?
The pen only reads gibberish / do not read at all
Should the C-PEN still not recognise the text properly then please shoot a short video showing the failing scan process and submit a ticket to us on this site.
Warranty and returns
General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.
Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.
The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.
In case of a warranty claim, contact the local reseller.
If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund). Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.
In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.
¹ See Battery maintenance for recommendations to maximize battery lifetime.
Can I buy and try?
Please locate your local reseller and inquire about return policy before buying.
The sound/speech volume is very low
Please check volume settings in Reading settings (available in Text Reader, Scan to File, or Dictionary mode).
If the environment is noisy, headphones may be required.
Which languages are supported?
Please check Product pages / Language section for latest information.