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Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 


ExamReader Youtube guides

The video below contains multiple sections. Click on the three stripes in the upper left corner for a list.


ExamReader firmware upgrade

NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!

 

Check HERE for firmware history.

 

In order to upgrade you’ll need…

Your ExamReader

A micro-USB cable

A computer (MAC, Windows or Linux)

Current software version and serial number of your ExamReader

Go to Settings\System Information\Version and check Software version

Serial number is printed on the ExamReader box and on the back side of the ExamReader itself.

Back side ExamReader

 

Upgrade options

To get started, click on the tab below that shows your ExamReader’s current software version.

 

My ExamReader software is version 7.1.76

Congratulation. Your ExamReadr has the latest firmware.

My ExamReader software is version 7.1.73

If ExamReader serial number is 241531903xxxxxxx or higher, it can be updated to latest version (7.1.76).

NOTE: the same download file applies independent if using Windows, MAC or Linux – except that the included upgrade exe file is for Windows only.

To proceed, download THIS upgrade file.

Save the downloaded .zip file. This is a large file and it will take some time to download unless you have a really speedy internet connection.

Right click and Open the zip file to view the content. Check here for additional instructions or if you use MAC/Linux.

Right click and select Open the .exe file.

Select Extract all content.

In the new window, right click and Open ExamReaderFWUpgrade.exe to run it.

Follow instruction provided in the upgrade tool.

 


This video shows how to extract the downloaded zip and get the upgrade tool running.

 

 


 

My Examreader software is version 7.1.69

Download firmware version 7.1.73.

Unzip and extract the file with .bin extension. Place it in a folder of your choice on your computer (e.g. in the Download folder or on the Desktop).

Copy the .bin file to the USB drive (“ExamReader drive”).

Right click on the portable “ExamReader drive” on the computer and select to Eject it.

Disconnect ExamReader from the computer.

Press OK button thre (3) times and accept (Yes) to upgrade.

The upgrade may take 10 minutes and ExamReader will reboot automatically when done.

Other ExamReader software versions

These ExamReaders are unfortunately not upgradeable.


Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

Can I upgrade the ExamReader firmware?

Starting 2018, ExamReader has been updated to support software upgrade. For more information, see ExamReader firmware upgrade.

 


Can the pen software be updated?

Later versions of ExamReader is possible to upgrade. Check ExamReader firmware upgrade for details.

ReaderPen is possible to update. Check the product page, update section.

LingoPen is possible to update. Check the product page, update section.

ReaderPen Secure is possible to upgrade. Check the product page, update section.

DictionaryPen is possible to update. Check the product page, update section.

For TS1, the main software is host based (Windows, MAC). Check Software and guides for latest download.

 

To get notified when updates are available, consider registering your product or subscribe to our news.

 


Does the pen scan italic font?

Yes, all C-PEN models scan most commonly used fonts, including italic.

If you experience scan failures, please check our “How to scan” article.

For scan training it is recommended to start by using text prints with good quality (textbooks, magazines, laser printed documents etc.) before moving on to more challenging qualities (e.g. different colors,  dark backgrounds, etc.).


 


The pen does not power up

The C610x products (ExamReader, ReaderPen, DictionaryPen, LingoPen) are normally semi charged when shipped out but in case they don’t power up properly…

  1. Connect the pen to a charger.
  2. Press reset button on the backside.
  3. Press-and-hold the Power button until screen lits up (appr. 30 seconds).
  4. Assuming battery is pre-charged, the USB cable can be detached.

 

Finally, please see Battery maintenance for information about battery care.

 


Which product should i buy?

C-PEN products are divided into two categories: Education/Assistive and Productivity.

Assistive includes ExamReader, ReaderPen and LingoPen and are designed to promote independent reading and understanding. Typical users include people with dyslexia, visually impaired people, people with special educational needs, or people studying in a language other than their first one.

Though not specifically aimed at education, ReaderPen Secure also belongs to this segment. ReaderPen Secure is an assistive device targeting workplace use. For details check the product page.

Productivity refers to C-PEN products (i.e. the TS1 and Connect) used to capture notes and quotes from textbooks or papers, or to enter printed text and numbers into business systems.

 

For more detailed specification, visit the Product page.

 


Where do I buy the C-PEN?

The C610x model (Connect, ExamReader, ReaderPen, LingoPen and DictionaryPen ) are exclusively sold by our distributor ScanningPens. Check the map above or ScanningPen’s website for online purchase and reseller.

The TS1 is sold via a variety of resellers. Check our reseller map to find one closest to you.