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Troubleshoot TS1 (Windows)

Finding TS1 serial number

This is where you find the TS1 serial number.

 

How to install C-PEN Core on MAC

 

 

 

 

How to identify USB connction on MAC

To check if there is a physical connection for TS1.

This is done viewing the System Report.

  1. Click on the Apple logo in the upper left corner then select About This MAC.
  2. Select System Report.
  3. In the under Hardware section, click on USB.
  4. Expand the USB Device Tree and locate C-Pen TS1.
If C-Pen TS1 exist, then the physical connection is OK.
If the C-Pen TS1 does not exist there is a physical connection problem. Try to connect the TS1 to another USB port and/or test it on another computer to verify it. 
NOTE: System Report\Hardware\USB list will have to be refreshed at each new connection. Exit it an re-enter the USB Device Tree list.
 
Assuming that the C-Pen TS1 does exist in the USB Device Tree, then the problem is caused by software.
  1. One thing to check is the VDCAssistant. If it is running, kill it. To do this, open Terminal and run command sudo killall VDCAssistant (provide password when prompted). Check this article for more details if required.
  2. Make an SMC Reset.

 

Please also see this Apple article: https://support.apple.com/en-us/HT202875


Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

Find Library/Input Method folder

C-PEN Core app is located in the Input Method folder. If required, see below how to locate.


MAC OSX High Sierra (10.13)

There is a connectivity issue with C-PEN Core for MAC / TS1 / MAC OSX High Sierra.

The problem is that unlike previous versions of OSX the operating system allocates the TS1 device if it is connected prior to C-PEN Core starting up. Whether this is a bug or a feature in High Sierra is yet to be established – but it is reported to Apple.

Work-around:

  1. Disconnect and reconnect the TS1.
  2. If that still doesn’t get the TS1 properly connected, then make sure C-PEN Core is started (the floating icon being visible). If not, start Finder, Go to folder /Library/Input Method and manually start C-Pen Core (see video below).

This should force OSX to release the TS1 allocation and allow it to connect to C-PEN Core.

You may also try THIS C-PEN Core update which includes a workaround that is likely to fix the problem. If you try it, please report back to us HERE.
 
 


C-PEN Core software (MAC OSX)

C-PEN Core for MAC OSX 10.9-10.13

Compatibility

C-PEN Core for MAC OSX 10.6-10.8

Compatibility

 


 

To update:

  1. Go to System Preferences\C-PEN Core settings and un-check the Enable Input Method checkbox.
  2. Run the new installer.
  3. Reboot.

 

User guide: User guide (C-PEN Core for TS1)


C-PEN Core software (Windows)

C-PEN Core 3 download

Compatibility

User guide: User guide (C-PEN Core for TS1)


How to get rid of the click sound (MAC)

Normal procedure to deactivate the click sound is to go to System PreferencesC-PEN Core settings and uncheck the Sound on checkbox.

See video for details.

 

If that for any reason fails, please go to LibraryInput Methods where you will find CPenCore.app (see this video about how to locate Library folder).

Open CPenCore.app‘s preferences and Show Package Content.

Delete the two (2) .wav files.

Reboot the computer.

 

See the video for details.