There are two different versions of TS1. Originally there is TS1, which was discontinued during 2019 and replaced by TS1 (G2) – occasionally referred to as TS1 rev.2.
This is how to check which version is connected to your Windows PC:How do I know if my TS1 is the original or the new G2 version?
Connect the TS1 to a USB port on your Windows PC
Start Device Manager (tap Windows button on the keyboard and start typing Device Manager and the option will show up)
Expand entry Cameras and check subentry. It will say either TS1 or TS1 rev2
Unable to load DLL ‘CPenCore.dll’
Unable to load DLL ‘CPenCore.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
This and similar error(s) may be caused by missing dependencies. As a first step a clean reinstall is recommended to make sure all dependencies are correctly installed.Troubleshoot TS1 (Windows)
If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy settings (applies to Windows 10).
It ay look slightly different in different versions of Win 10 but in general:
This is where you find the TS1 serial number.
How to install C-PEN Core on MAC
How to identify USB connction on MAC
To check if there is a physical connection for TS1.
This is done viewing the System Report.
Please also see this Apple article: https://support.apple.com/en-us/HT202875
Does the pen(s) work with USB-C?
USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.
How to uninstall C-PEN Core on MAC
When C-PEN Core is installed, an Uninstaller is also copied to your Home directory. Open Finder, click GO in the menu and select Home and you will find the uninstaller.
Double click to run it, select to remove all files when prompted.
If the uninstaller is nowhere to be found, C-PEN Core can be uninstalled manually.
See this video for files to be erased.
Find Library/Input Method folder
C-PEN Core app is located in the Input Method folder. If required, see below how to locate.