TS1 (G2) Archives

Does C-Pen work with MAC OSX Big Sur?

Short answer: YES, just follow normal instructions.

If there are notifications about malicious software or unidentified developer (because not being distributed via AppStore) go to System Preferences\Security and Privacy.

TS1 (G2): use C-PEN Core software for MAC OSX and follow normal instructions.
Connect: use Connect Desktop (MAC) and follow normal instructions.
ReaderPen, ReaderPen Secure and LingoPen: no software required. Connect via USB and select Keyboard or U-disk on device screen. Check THIS video.

App can’t be opened because Apple can’t check it for malicious software

Does MAC OSX refuse installation?

You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.

Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article

OCR is missing

Just installed C-PEN Core and it does not start properly?

Is there a “OCR is missing ” error message?

The later versions of C-PEN Core uses a newer version of the OCR engine (Optical Character Recognition) and if a previous version of C-PEN Core has been installed and not properly removed – then the new OCR is not properly installed. If this happens, or the OCR is not properly installed for any other reason this message is shown.

To resolve it we need to make sure that any old OCR is removed and the new (which is included in the C-PEN Core installer) is installed.

These steps apply to Windows 10 but are pretty similar for earlier versions of Windows.

Go to Windows Settings\Apps and Features
Use the search list and search for OCR.
If C-Pen OCR Engine shows up – chose to uninstall it.
Now download and reinstall latest C-PEN Core version.

If required, please consult How to make a clean re-install article.

.NET is missing

Just installed C-PEN Core and it does not start properly?

Is there a “.NET missing” error message?

.NET is a Windows component used by C-PEN Core software, the Windows software to use with e.g. our TS1 models. In Windows 10, .NET 3.5 does not always come preinstalled which will cause this error. To resole it – .NET 3,5 needs to be installed manually.

The video below shows the step.

Open Control Panel
Go to Programs
Select Turn Windows components on or off.
Locate .NET 3.5 and make sure the check box is checked.
Click Apply/OK to install.

Now get back and try to restart C-PEN Core.

How to check which TS1 version is connected

There are two different versions of TS1. Originally there is TS1, which was discontinued during 2019 and replaced by TS1 (G2) – occasionally referred to as TS1 rev.2.

This is how to check which version is connected to your Windows PC:

How do I know if my TS1 is the original or the new G2 version?

Windows

Connect the TS1 to a USB port on your Windows PC

Start Device Manager (tap Windows button on the keyboard and start typing Device Manager and the option will show up)

Expand entry Cameras and check subentry. It will say either TS1 or TS1 rev2

How to install C-PEN Core on MAC

Download latest version of C-Pen Core: Knowledgebase\Downloads
Once downloaded, click to open the downloaded file.
Click Install C-Pen Core.app to start installation. If there’s a message about unidentified developer or malicious software then check THIS article.
In the top left corner, click on the Apple symbol –> System Preferences. Under section Other, click on C-Pen Core settings. NOTE: C-Pen Core is a service, not an app. There is thus no app icon.

Make sure that the Enable Input Method check box is selected/active.
Click on keyboard settings icon in the top bar right corner.
Click Show C-Pen Core. If the available option is Hide C-Pen Core then leave it as is.
Now there´s a floating C-Pen icon on the desktop (left lower corner in the image below).
Connecting the C-Pen makes the C icon turn blue.

C-PEN Core software for MAC OSX

C-PEN Core for MAC OSX 10.13-11.0

Compatibility

System : MAC OSX 10.13-11.0 64 bit
CPU: Intel
C-PEN models: TS1 / TS1 (G2) / Connect

C-PEN Core for MAC OSX 10.9-10.15

Compatibility

System : MAC OSX 10.9-10.15
CPU: Intel
C-PEN models: 3.0 / 3.5 / TS1 / TS1 (G2)

C-PEN Core for MAC OSX 10.6-10.8

Compatibility

System : MAC OSX 10.6-10.8
CPU: Intel
C-PEN models: 20 / 3.0 / 3.5

To update:

Go to System Preferences\C-PEN Core settings and un-check the Enable Input Method checkbox.
Run the new installer.
Reboot.

User guide: User guide (C-PEN Core for TS1)

C-PEN Core software for Windows

C-PEN Core 3.2.9 download

Compatibility

System : 64 bit Windows 10
CPU: Intel or AMD
C-PEN models: TS1 & TS1 (G2)

Guide

Troubleshooter

If errors occur, please also consult these articles:

Where do I buy the C-PEN?

The C610x model (Connect, ExamReader, ReaderPen, LingoPen and DictionaryPen ) are exclusively sold by our distributor ScanningPens. Check the map above or ScanningPen’s website for online purchase and reseller.

The TS1 is sold via a variety of resellers. Check our reseller map to find one closest to you.