Does MAC OSX refuse installation?
You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.
Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article
Just installed C-PEN Core and it does not start properly?
Is there a “OCR is missing ” error message?
The later versions of C-PEN Core uses a newer version of the OCR engine (Optical Character Recognition) and if a previous version of C-PEN Core has been installed and not properly removed – then the new OCR is not properly installed. If this happens, or the OCR is not properly installed for any other reason this message is shown.
To resolve it we need to make sure that any old OCR is removed and the new (which is included in the C-PEN Core installer) is installed.
These steps apply to Windows 10 but are pretty similar for earlier versions of Windows.
If required, please consult How to make a clean re-install article.
Just installed C-PEN Core and it does not start properly?
Is there a “.NET missing” error message?
.NET is a Windows component used by C-PEN Core software, the Windows software to use with e.g. our TS1 models. In Windows 10, .NET 3.5 does not always come preinstalled which will cause this error. To resole it – .NET 3,5 needs to be installed manually.
The video below shows the step.
Now get back and try to restart C-PEN Core.
There are two different versions of TS1. Originally there is TS1, which was discontinued during 2019 and replaced by TS1 (G2) – occasionally referred to as TS1 rev.2.
This is how to check which version is connected to your Windows PC:
Connect the TS1 to a USB port on your Windows PC
Start Device Manager (tap Windows button on the keyboard and start typing Device Manager and the option will show up)
Expand entry Cameras and check subentry. It will say either TS1 or TS1 rev2
How to install C-PEN Core on MAC
C-PEN Core for MAC OSX 10.13-10.15
Compatibility
C-PEN Core for MAC OSX 10.9-10.15
Compatibility
C-PEN Core for MAC OSX 10.6-10.8
Compatibility
To update:
User guide: User guide (C-PEN Core for TS1)
Compatibility
If errors occur, please also consult these articles:
General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.
Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.
The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.
In case of a warranty claim, contact the local reseller.
If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund). Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.
In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.
¹ See Battery maintenance for recommendations to maximize battery lifetime.
The C610x model (Connect, ExamReader, ReaderPen, LingoPen and DictionaryPen ) are exclusively sold by our distributor ScanningPens. Check the map above or ScanningPen’s website for online purchase and reseller.
The TS1 is sold via a variety of resellers. Check our reseller map to find one closest to you.
