Open Close

Pen upgrade instructions

If you reached this page directly, please head over to ExamReader firmware upgrade or ReaderPen firmware upgrade to get through the full process of upgrading your pen.


How to upgrade – step by step

Make sure your ExamReader or ReaderPen current software version is compatible with your upgrade. Check HERE for ExamReader and HERE for ReaderPen.

The .exe file in the recently downloaded zip file shall be disregarded.

 

1. Download and open zip file

If not already completed, download and extract all files in the upgrade zip (HERE for ReaderPen and HERE for ExamReader).

Open the zip file.

The files to be copied onto the ExamReader/ReaderPen in the upcoming steps are located in fw_files folder as referred to in the video.

The files (size and names) and the number of iterations required to complete the upgrade is slightly different and depends on upgrade version and pen model – but the process is always the same.

 

2. Copy upgrade files to the pen

Connect your pen to your computer USB port.

ReaderPen

Select U-disk on ReaderPen screen and press OK button and ReaderPen will show up as a disk on your computer. If it does not appear, check File Manager (Windows) or Finder (MAC).

ExamReader

Power on and navigate to Settings\System Information\Version and press MENU button. Now, ExamReader will show up as a disk on your computer. If it does not appear, check File Manager (Windows) or Finder (MAC).

Copy the file fw_files\step1\sysdict.BIN + updatesys_7.0.xxx.BIN to the pen drive.

The procedure is shown 20 seconds into the video.

 

3. Upgrade the pen

When the files are copied to the pen, detach the pen from the computer by clicking Eject (40 seconds into the video).

Next…

ReaderPen

Navigate to Settings\Software upgrade and select to do the upgrade.

ExamReader

Press OK button rapidly three (3) times. This will trigger upgrade.

4. Repeat step 2 and 3

The zip file folder fw_files have more subfolders, named step2, step3, etc. which each contain a file named sysdict.bin.

Repeat step 2 & 3 above copying using files in subfolders fw_files\step2\sysdict.BIN, fw_files\step3\sysdict.BIN, etc. until all subfolders/sysdict files are processed.