Windows 10 Anniversary update breaks TS1 function

Please note that the latest update of Windows 10 – Anniversary update, version 1607, OS build 14393.51 the USB camera functionality is broken.

If you are a TS1 user Please DON’T update because you will be unable to scan after installing this update.

If you’ve done so, please uninstall within 10 days from the date of the update installation, you’re still able to go back to the previous version.

This affects a lot of imaging devices on the market and applies until the USB driver is fixed by Microsoft, sorry for any inconvenience caused and we will keep you informed.

UPDATE (2016-09-29) permanent fix:

Microsoft has announced that they have rolled out an update (KB3194496) that permanently fix the issue between Win 10 Anniversary and TS1.

UPDATE (2016-09-19) intermediate fix:

For those of you who are familiar with Windows registry, here is a fix to get your TS1 working again with Windows 10.

Make sure to back up your registry/create a restore point and revert back to the restore point in case the fix doesn’t solve the problem.

UPDATE (2016-08-17):

Latest news from Microsoft is that they will release an update to address the issue.

Mike from Windows Camera team says: “At the moment we have a prototype of the MJPEG update being tested, and once we validate it works well, we’ll look to publishing it out to customers who have already updated to the Anniversary Update, through our servicing channels.”

We thus hope that this will be fixed soon (there is unfortunately nothing we can on our side as it is a matter of functionality that has to be supported in Windows).

Your patience is appreciated.