Troubleshoot TS1 (Windows)

Created: 2021-02-23T07:08:08Z
Updated: 2021-06-07T07:03:30Z

If TS1 seems to connect properly to the computer (as seen in Device Manager) but still doesn’t connect to C-PEN Core app – please check Camera Privacy settings (applies to Windows 10).

It ay look slightly different in different versions of Win 10 but in general:

Camera access needs to be ON.
Apps needs to have access to camera. Especially the native Camera app and C-Pen Core desktop app.

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C-Pen is the original high-quality state-of-the-art pen scanner. Founded in 1998 in Lund, Sweden, we develop and manufacture industry-leading scanning solutions that make it easy to process printed text, empowering people’s ability to read, understand and learn.