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Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

DictionaryPen firmware upgrade

Can I upgrade the DictionaryPen firmware?

DictionaryPen firmware is possible to upgrade. See upgrade page for details.

 


Warranty and returns

General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.

Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.

The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.

In case of a warranty claim, contact the local reseller.

If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund).  Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.

In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.

 


¹ See Battery maintenance for recommendations to maximize battery lifetime.


 


Which languages are supported?

Please check Product pages / Language section for latest information.

 


DictionaryPen user guide

Download [809.71 KB]

Can I buy and try?

Please locate your local reseller and inquire about return policy before buying.


 


Can the pen software be updated?

Later versions of ExamReader is possible to upgrade. Check ExamReader firmware upgrade for details.

ReaderPen is possible to update. Check the product page, update section.

DictionaryPen is possible to update. Check the product page, update section.

For TS1, the main software is host based (Windows, MAC). Check Software and guides for latest download.

 

To get notified when updates are available, consider registering your product or subscribe to our news.

 


The scan light does not turn on

 

Steps to pay attention to:

  1. Make sure either Text Reader, Scan to File or Dictionary function is activated + make sure the pen is in a “ready-to-scan” mode.
  2. Make sure the scan trigger (pin in the front) get pressed in.

Beyond this, if still required, go to SettingsDefault settings and reset/reboot.

Does the pen scan italic font?

Yes, all C-PEN models scan most commonly used fonts, including italic.

If you experience scan failures, please check our “How to scan” article.

For scan training it is recommended to start by using text prints with good quality (textbooks, magazines, laser printed documents etc.) before moving on to more challenging qualities (e.g. different colors,  dark backgrounds, etc.).