This article applies to C-Pen Core and Connect Desktop installed on MAC OSX.

If software is installed properly and the scan light turns on as supposed but no text appears in your app – check these things…

1. In System Preferences\C-Pen Core settings make sure that Enable Input Method and Text to cursor checkboxes are checked.
2. In System Preferences\Security and Privacy and the Privacy tab, locate and click on Accessibility service. If C-Pen Core or Connect Desktop is not listed among “apps allowed to control your computer” or in the list but not checked, then add/check the app. To add an app you need to click on the lock at the bottom of the window to open it (password required). When the lock is open, click the + sign, locate the app and select it to add. C-Pen Core is located in /Library/Input Methods. Connect Desktop is located in Application folder.

If all seems to be in order, still try to click/toggle the check boxes and reboot. This especially applies if you have had previous versions of either of the apps installed on your MAC.

Does MAC OSX refuse installation?

You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.

Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article

Connect Chrome extension is OS independent and runs on Chrome web browser.

Connect Chrome extension is installed from Chrome Web Store. Once installed it opens as a (left side) panel in the open tab and uses Chrome’s built-in Bluetooth services to connect to the C-Pen Connect.

The extension is OS independent and nothing is required to be installed locally on the computer.

Connect Chrome extension can be used for multiple purposes; assistive reading, productivity and collaboration.

It can be set up to read scanned text out aloud, either automatically or when prompted. It is easy to use side by side with online collaboration services like e.g. Google Doc, MS Word online, OneNote and Evernote and is a perfect tool to boost productivity.

This is how it works…

Connect Desktop app

Aside from C-Pen Keyboard functionality (scan text to cursor position), the Connect Desktop app also features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.

Download Connect Desktop app 

After download, open the .dmg file. To install, drag the Connect Desktop icon onto the Application folder icon.

Check the video for a brief introduction to Connect Desktop app.  

For more information about C-PEN Connect, check the Product page or our Knowledgebase.  

For C-PEN Connect apps details and downloads – go to Get started page.

For compatibility and information – check Apps and integrations page.

For C-Pen Connect technical details – check Connect product page.

Yes it does.
It is possible to connect DictionaryPen to almost any computer, phone or tablet supporting USB Host (in principle all computers) or USB OTG.

Check the video below for more information about functionality.

Yes it does.
It is possible to connect ReaderPen and ReaderPen Secure to almost any computer, phone or tablet supporting USB Host (in principle all computers) or USB OTG.

Check the video below for more information about functionality.

• Download latest version of C-Pen Core: Knowledgebase\Downloads
• Once downloaded, click to open the downloaded file.
• Click Install C-Pen Core.app to start installation. If there’s a message about unidentified developer or malicious software then check THIS article.
• In the top left corner, click on the Apple symbol –> System Preferences. Under section Other, click on C-Pen Core settings. NOTE: C-Pen Core is a service, not an app. There is thus no app icon.

 

• Make sure that the Enable Input Method check box is selected/active.
• Click on keyboard settings icon in the top bar right corner.
• Click Show C-Pen Core. If the available option is Hide C-Pen Core then leave it as is.
• Now there´s a floating C-Pen icon on the desktop (left lower corner in the image below).
• Connecting the C-Pen makes the C icon turn blue.

If you experience Bluetooth connection problem on MAC, please check THIS article for advice.

History shows that an SMC reset may also be required even though the article does not specifically mention Bluetooth.