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How do I know if my TS1 is the original or the new G2 version?

Windows

Connect the TS1 to a USB port on your Windows PC

Start Device Manager (tap Windows button on the keyboard and start typing Device Manager and the option will show up)

Expand entry Cameras and check subentry. It will say either TS1 or TS1 rev2

TS1 G2 in device manager

 

Does ExamReader work with a computer?

No, ExamReader is a “closed system” and only works stand-alone. This is a requirement to have the product allowed for use in exams.

 


Does DictionaryPen work with a computer?

Yes it does.
It is possible to connect DictionaryPen to almost any computer, phone or tablet supporting USB Host (in principle all computers) or USB OTG.

Check the video below for more information about functionality.


Does ReaderPen work with a computer?

Yes it does.
It is possible to connect ReaderPen to almost any computer, phone or tablet supporting USB Host (in principle all computers) or USB OTG.

Check the video below for more information about functionality.


ExamReader firmware upgrade

NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!

 

Check HERE for firmware history.

 

In order to upgrade you’ll need…

Your ExamReader

A micro-USB cable

A computer (MAC, Windows or Linux)

Current software version and serial number of your ExamReader

Go to Settings\System Information\Version and check Software version

Serial number is printed on the Examreader box and on the back side of the ExmReader itself.

Back side ExamReader

 

Upgrade options

To get started, click on the tab below that shows your ExamReader’s current software version.

 


Finding TS1 serial number

This is where you find the TS1 serial number.

 

How to identify USB connction on MAC

To check if there is a physical connection for TS1.

This is done viewing the System Report.

  1. Click on the Apple logo in the upper left corner then select About This MAC.
  2. Select System Report.
  3. In the under Hardware section, click on USB.
  4. Expand the USB Device Tree and locate C-Pen TS1.
If C-Pen TS1 exist, then the physical connection is OK.
If the C-Pen TS1 does not exist there is a physical connection problem. Try to connect the TS1 to another USB port and/or test it on another computer to verify it. 
NOTE: System Report\Hardware\USB list will have to be refreshed at each new connection. Exit it an re-enter the USB Device Tree list.
 
Assuming that the C-Pen TS1 does exist in the USB Device Tree, then the problem is caused by software.
  1. One thing to check is the VDCAssistant. If it is running, kill it. To do this, open Terminal and run command sudo killall VDCAssistant (provide password when prompted). Check this article for more details if required.
  2. Make an SMC Reset.

 

Please also see this Apple article: https://support.apple.com/en-us/HT202875


DictionaryPen firmware upgrade

ReaderPen firmware upgrade

NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!

 

Check HERE for firmware history.

 

In order to upgrade you’ll need…

Your ReaderPen

A micro-USB cable

A computer (MAC, Windows or Linux)

Current software version and amount of internal memory of your ReaderPen

Go to Settings\System Information\Version and check Software version

Go to Settings\System Information\Internal Storage and check internal memory.

NOTE:

Free [memory] as referred to on ReaderPen in Settings = disk space available for user files

Free [memory] as referred to in the upgrade tools below = actual free space on disk

 

Upgrade options

Upgrades are incremental which means that you may have to upgrade several times to reach latest. Each upgrade may take 10-30 minutes subject to how much new stuff it includes.

To get started, click on the tab below that shows your ReaderPen’s current software version.

 

NOTE: the same download file applies independent if using Windows, MAC or Linux – except that the included upgrade exe file is for Windows only. Link to additional instructions for MAC and Linux is found below.

 


How to make a clean reinstall of C-PEN Core

To make a clean re-install of C-PEN Core software, these steps are required:

  1. Uninstall C-Pen Core and C-PEN OCR Engine.
  2. Manually delete leftover files
    1. In folder Program Files (x86), delete C Technologies and C-Pen folders (if still present).
    2. In folder Users[user-name]AppDataRoaming, delete folders C Technologies and Virrata AB (if still present).

Note that AppData folder may be hidden. See Microsoft support about how to make it visible.