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Does C-Pen work with MAC OSX Big Sur?

Short answer: YES, just follow normal instructions.

If there are notifications about malicious software or unidentified developer (because not being distributed via AppStore) go to System Preferences\Security and Privacy.

  1. TS1 (G2): use C-PEN Core software for MAC OSX and follow normal instructions.
  2. Connect: use Connect Desktop (MAC) and follow normal instructions.
  3. ReaderPenReaderPen Secure and LingoPen: no software required. Connect via USB and select Keyboard or U-disk on device screen. Check THIS video.
App can’t be opened because Apple can’t check it for malicious software

Does MAC OSX refuse installation?

You get error message “[App] cannot be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information” or a reference to “unidentified developer“.

Normally this is caused by Privacy & Security settings of your system. To get past it, follow information in THIS article

 

OSX Security and Privacy

Connect Desktop (Windows)

             

 

Connect Desktop app

Aside from C-Pen Keyboard functionality, the Connect Desktop app features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.

Download Connect Desktop app, then run/open/execute the downloaded .exe file to install Connect Desktop app.

For a brief introduction, please check this video.

 

 

 

 

For more information about C-PEN Connect, check the Product page or our Knowledgebase.  


 

Connect Chrome extension

Connect Chrome extension is OS independent and runs on Chrome web browser.

Connect Chrome extension is installed from Chrome Web Store. Once installed it opens as a (left side) panel in the open tab and uses Chrome’s built-in Bluetooth services to connect to the C-Pen Connect.

The extension is OS independent and nothing is required to be installed locally on the computer.

Connect Chrome extension can be used for multiple purposes; assistive reading, productivity and collaboration.

It can be set up to read scanned text out aloud, either automatically or when prompted. It is easy to use side by side with online collaboration services like e.g. Google Doc, MS Word online, OneNote and Evernote and is a perfect tool to boost productivity.

This is how it works…

Connect Desktop (MAC)

 

 

Connect Desktop app

Aside from C-Pen Keyboard functionality (scan text to cursor position), the Connect Desktop app also features Text Reader and Scan to File functions. Text can be set to be read out automatically or only when prompted to. It is possible to listen to full/multiple sentences and paragraphs or a single word. One time or repeatedly, as required. Scanned text can also be saved to text files and retrieved at a later point in time and re-listened to. A nice feature to support learning.

 

 

Download Connect Desktop app 

After download, open the .dmg file. To install, drag the Connect Desktop icon onto the Application folder icon.

 

 

 

Check the video for a brief introduction to Connect Desktop app.  

 

 

 

For more information about C-PEN Connect, check the Product page or our Knowledgebase.  


 

C-PEN Connect app(s)

For C-PEN Connect apps details and downloads – go to Get started page.

For compatibility and information – check Apps and integrations page.

For C-Pen Connect technical details – check Connect product page.

Connect Mobile (iOS)

1. Download and install C-PEN Connect app

2. Connect C-PEN Connect with iOS app

The C-PEN Connect app downloaded in the previous step includes a wizard on this topic.

Start C-PEN Connect app.

Power on C-PEN Connect by pressing the Power button (item#4 in the device description) for 5 seconds. Wait around 20 seconds for the LED indicator (item #3 in the  device description) to switch to flashing BLUE.

The app will now connect to the pen, and the BLUE LED will turn to steady light.

Now we are ready to scan.

3. Using C-PEN Connect and its companion app

Everything and anything scanned will end up in the C-PEN Connect app “workspace”.

Text may be SAVED in a local text file. C-PEN Conect app features embedded (offline) translation and a generic SHARE function enabling:

Upload text/file to a cloud drive.

Share text/file with a friend.

It is also possible to have the text on the workspace READ OUT loud by means of iOS system TTS.

 

Instruction video

 


 

For more information about C-PEN Connect/BT10, check the Product page or our Knowledgebase.

 


 

Connect Mobile (Android)

1. Download and install C-PEN Connect app

2. Pair C-PEN Connect with your Android unit

The C-PEN Core app downloaded in the previous step includes a wizard on this topic.

Power on C-PEN Connect/BT10 by pressing the Power button in the device description for 5 seconds.

Wait around 20 seconds for the LED indicator (item #3 in the  device description) to switch to flashing BLUE.

Open Android Settings (usually a cogwheel in the Notification Drawer/top bar) and proceed to Bluetooth section.

In Bluetooth settings, click the option to pair/add a new device.

When device BT10 shows up, click on it to pair.

Start C-PEN Core app.

The app will now connect to the pen, and the BLUE LED will turn to steady light. Now we are ready to scan.

3. Using C-PEN Connect and its companion app

Everything and anything scanned will end up in the C-PEN Connect app “workspace”.

Text may be SAVED in a local text file.

C-PEN Connect app features a generic SHARE function enabling:
Upload text/file to a cloud drive
Share text/file with a friend.
Send text to 3rd party translation app for translation.

It is also possible to have the text on the workspace READ OUT loud by means of Android system TTS.

 

For more information about C-PEN Connect, check the Product page or our Knowledgebase.

 


 

Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 


Warranty and returns

General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.

Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.

The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.

In case of a warranty claim, contact the local reseller.

If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund).  Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.

In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.

 


¹ See Battery maintenance for recommendations to maximize battery lifetime.