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iOS app for C-PEN Connect (BT10)

C-PEN Connect app for iOS (iPhone/iPAD) is downloaded from App Store.
Supported C-PEN models: Connect

 

Read HERE for more information.


 

Android app for C-PEN Connect (BT10)

C-PEN Connect app for Android is downloaded from Google Play.

Supported C-PEN models: Connect

 

Read HERE for more information.


 

Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 


Can I buy and try?

Please locate your local reseller and inquire about return policy before buying.


 


Warranty and returns

General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.

Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.

The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.

In case of a warranty claim, contact the local reseller.

If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund).  Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.

In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.

 


¹ See Battery maintenance for recommendations to maximize battery lifetime.


 


Where do I buy the C-PEN?

The C610x model (Connect, ExamReader, ReaderPen, LingoPen and DictionaryPen ) are exclusively sold by our distributor ScanningPens. Check the map above or ScanningPen’s website for online purchase and reseller.

The TS1 is sold via a variety of resellers. Check our reseller map to find one closest to you.

 


Which languages are supported?

Please check Product pages / Language section for latest information.

 


Which product should i buy?

C-PEN products are divided into two categories: Education and Productivity.

Education includes ExamReader, ReaderPen, LingoPen and DictionaryPen and are designed to promote independent reading and learning. Typical users include people with dyslexia, visually impaired people, people with special educational needs, or people studying in a language other than their first one.

Productivity refers to C-PEN products (i.e. the TS1 and Connect) used to capture notes and quotes from textbooks or papers, or to enter printed text and numbers into business systems.

 

For more detailed specification, visit the Product page.

 


Power and charging

Examreader, ReaderPen and DictionaryPen contain a Lithium Ion battery.

 

Charging

  1. Connect the USB cable to a power source (AC adapter or PC).
  2. Check screen to verify charging has started.

The battery does not have “memory” and does thus not have to be completely drained before charging.

Battery indicator

A battery indicator on the screen indicates battery level (when device ON).

If device is OFF when connected to power source a battery/charge symbol is shown to indicate charging.

Cycle time for a full charge is around 3 hours.

 

Safety Precautions for Battery Usage

The lithium battery is hazardous. Any attempt to disassemble the battery is not allowed. If you disassemble or replace the battery, it may explode. Throwing it into a fire may also cause an explosion. Keep the battery and the device dry, and away from water or other liquid to avoid short-circuit. Make sure not to use the battery when it is damaged, deformed, discolored or overheated or emits an odor.

This product should be used with care in tropical regions. If you have questions on how to use the pen, please contact our technical support/service for help.

 

For more details, see Battery maintenance