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Does ReaderPen work with a computer?

Yes it does.
It is possible to connect ReaderPen to almost any computer, phone or tablet supporting USB Host (in principle all computers) or USB OTG.

Check the video below for more information about functionality.


Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 


ReaderPen Youtube guides

The below video contains multiple sections. Click the three stripes in the upper left corner for a list.


ReaderPen quick start guide (multilingual)

Download [405.37 KB]

Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

ReaderPen firmware upgrade


NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!

Prerequisites

To upgrade you’ll need:

 

Upgrading compatibility

ReaderPen serial number range Firmware version
2415415110000251-500 Not possible to upgrade.
241541601xxxxxxx – 241541604xxxxxxx Possible to upgrade to version 7.0.69.
241541605xxxxxxx – 2415417100009359 Possible to upgrade to version 7.0.89.
2415417100009360 and higher Possible to upgrade to latest version.

 

Prepare for upgrade – IMPORTANT

  1. Make sure the ReaderPen battery is charged to at least 50%.
    • Check in Settings\System Information\Charge
  2. Connect the ReaderPen to your computer using the micro-USB cable and select U-disk mode.
  3. Backup your content by upload any data you may have on the device to a computer (the folders e_History, e_Music, e_Recorder, e_ScanFile). See THIS video for reference.
  4. On ReaderPen – go to Settings\Default settings and reset your device.
    • This operation will clean the ReaderPen from any user data – make sure you have secured it.
    • This step is important to secure sufficient space for the upgrade.
    • If memory space is insufficient, upgrade will fail and may cause the ReaderPen to malfunction.
  5. Check serial number of your ReaderPen

 

The upgrade process


Can I upgrade the ReaderPen firmware ?

ReaderPen firmware is possible to upgrade. See upgrade page for details.

 


Can’t unlock Exam Lock?

When Exam Lock is activated, all functions except Text Reader are disabled. For more details about Exam Lock, check the video above.

To unlock ReaderPen, re-enter the PIN selected when locking.

If the PIN is lost, then

  1. connect ReaderPen to a computer,
  2. select U-disk mode,
  3. locate the ReaderPen (removable C610R) drive on the computer,
  4. erase the “lock” file,
  5. eject the removable C610R drive and
  6. disconnect the USB cable.

Now ReaderPen should work in normal unlocked mode again.

 


Can I buy and try?

Please locate your local reseller and inquire about return policy before buying.


 


The pen does not power up

The C610x products (ExamReader, ReaderPen, DictionaryPen) are normally semi charged when shipped out but in case they don’t power up properly…

  1. Connect the pen to a charger.
  2. Press reset button on the backside.
  3. Press-and-hold the Power button until screen lits up (appr. 30 seconds).
  4. Assuming battery is pre-charged, the USB cable can be detached.

 

Finally, please see Battery maintenance for information about battery care.