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Pen upgrade instructions

Below applies to ExamReader & ReaderPen upgrade.

Windows

  1. Extract all files in the downloaded zip (HERE for ReaderPen and HERE for ExamReader).
  2. Run ExamReaderFWUpgrade.exe / ReaderPenFWUpgrade.exe and follow the instructions.

 

MAC & Linux

The .exe files are support program guiding you through the upgrade process. They are however Windows executables and do not run on MAC or Linux.

Instead, copy the upgrade files manually.

Phase 1

Extract all the files from the zip.

ER upgrade

Phase 2

Make sure your ExamReader or ReaderPen current software version is compatible with your upgrade.

Check HERE for ExamReader and HERE for ReaderPen.

Phase 3

Connect your pen to your computer USB port.

ReaderPen

Select U-disk on ReaderPen screen and press OK button and ReaderPen will show up as a disk on your computer.

ExamReader

Power on and navigate to Settings\System Information\Version and press MENU button. Now, ExamReader will show up as a disk on your computer.

 

Enter folder fw_files (as in the image above).

Copy the files in subfolder step1 to the pen. Just the files inside the subfolder – *NOT* the folder.

Phase 4

Detach ExamReader from the computer.

ReaderPen

Navigate to Settings\Software upgrade Select U-disk on ReaderPen screen and press OK button and ReaderPen will show up as a disk on your computer.

ExamReader

Press OK button rapidly three (3) times. This will trigger upgrade.

Phase 5

Repeat Phase 3 & 4 using files in subfolders step2, step3, step4, etc.

If a folder is empty, you are done.

 


Does ReaderPen work with a computer?

Yes it does.
It is possible to connect ReaderPen to almost any computer, phone or tablet supporting USB Host (in principle all computers) or USB OTG.

Check the video below for more information about functionality.


Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 


ReaderPen Youtube guides

The below video contains multiple sections. Click the three stripes in the upper left corner for a list.


ReaderPen quick start guide (multilingual)

Download [405.37 KB]

Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

ReaderPen firmware upgrade

NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!

 

Check HERE for firmware history.

 

In order to upgrade you’ll need…

Your ReaderPen

A micro-USB cable

A computer (MAC, Windows or Linux)

Current software version and amount of internal memory of your ReaderPen

Go to Settings\System Information\Version and check Software version

Go to Settings\System Information\Internal Storage and check internal memory.

NOTE:

Free [memory] as referred to on ReaderPen in Settings = disk space available for user files

Free [memory] as referred to in the upgrade tools below = actual free space on disk

 

Upgrade options

Upgrades are incremental which means that you may have to upgrade several times to reach latest. Each upgrade may take 10-30 minutes subject to how much new stuff it includes.

To get started, click on the tab below that shows your ReaderPen’s current software version.

 


Can I upgrade the ReaderPen firmware ?

ReaderPen firmware is possible to upgrade. See upgrade page for details.

 


Can’t unlock Exam Lock?

When Exam Lock is activated, all functions except Text Reader are disabled. For more details about Exam Lock, check the video above.

To unlock ReaderPen, re-enter the PIN selected when locking.

If the PIN is lost, then

  1. connect ReaderPen to a computer,
  2. select U-disk mode,
  3. locate the ReaderPen (removable C610R) drive on the computer,
  4. erase the “lock” file,
  5. eject the removable C610R drive and
  6. disconnect the USB cable.

Now ReaderPen should work in normal unlocked mode again.

 


Can I buy and try?

Please locate your local reseller and inquire about return policy before buying.