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Does ReaderPen work with a computer?

Yes it does.
It is possible to connect ReaderPen to almost any computer, phone or tablet supporting USB Host (in principle all computers) or USB OTG.

Check the video below for more information about functionality.


Battery maintenance

Maximizing battery life

Avoid extreme ambient temperatures

Your device is designed to perform well in a wide range of ambient temperatures, with 62° to 72° F (16° to 22° C) as the ideal comfort zone. It’s especially important to avoid exposing your device to ambient temperatures higher than 95° F (35° C), which can permanently damage battery capacity.

Store it half-charged when storing long term

If you want to store your device long term (e.g. summer breaks), two key factors will affect the overall health of your battery: the environmental temperature and the percentage of charge on the battery when it’s powered down for storage. Therefore, we recommend the following:

• Do not fully charge or discharge the battery – charge to around 50%.
• Power down the device.
• Store in a cool moist-free environment less than 90° F (32° C).
• Top up charge to 50% every 3 months.

During regular use

Do not run battery completely flat and do not leave product connected to charger when fully charged.

 


ReaderPen Youtube guides

The below video contains multiple sections. Click the three stripes in the upper left corner for a list.


ReaderPen quick start guide (multilingual)
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Does the pen(s) work with USB-C?

USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.

ReaderPen firmware upgrade

NOTE: it is important that the steps below are followed and that compatibility is secured prior to making any upgrade.
AN UPGRADE CAN NOT BE REVERTED!

 

Check HERE for firmware history.

 

In order to upgrade you’ll need…

Your ReaderPen

A micro-USB cable

A computer (MAC, Windows or Linux)

Current software version and amount of internal memory of your ReaderPen

Go to Settings\System Information\Version and check Software version

Go to Settings\System Information\Internal Storage and check internal memory.

NOTE:

Free [memory] as referred to on ReaderPen in Settings = disk space available for user files

Free [memory] as referred to in the upgrade tools below = actual free space on disk

 

Upgrade options

Upgrades are incremental which means that you may have to upgrade several times to reach latest. Each upgrade may take 10-30 minutes subject to how much new stuff it includes.

To get started, click on the tab below that shows your ReaderPen’s current software version.

 

NOTE: the same download file applies independent if using Windows, MAC or Linux – except that the included upgrade exe file is for Windows only. Link to additional instructions for MAC and Linux is found below.

 

My ReaderPen has software version 7.0.102 installed

Congratulation – your ReaderPen already have the latest software version!


 

My ReaderPen has software version 7.0.100 installed

Your ReaderPen is possible to upgrade to version 7.0.102.

 

To proceed, download THIS upgrade file.

Save the downloaded .zip file. This is a 600+ MB file and it will take some time to download unless you have a really speedy internet connection.

Right click and Open the zip file to view the content.

Select Extract all content.

Click here for further instructions.

 


This video shows how to extract the downloaded zip and get the upgrade tool running.

 

 


 

My ReaderPen has software version 7.0.97 or 7.0.98 installed

Your ReaderPen is possible to upgrade to version 7.0.100.

 

To proceed, download THIS upgrade file.

Right click and Open the zip file to view the content. Check here for additional instructions or if you use MAC/Linux.

Right click and select Open the .exe file.

Select Extract all content.

In the new window, right click and Open ReaderPenFWUpgrade.exe to run it.

Follow instruction provided in the upgrade tool.

 


This video shows how to extract the downloaded zip and get the upgrade tool running.

 

 


 

My ReaderPen has software version 7.0.89 installed

On ReaderPen, go to Settings\System Information\Internal storage and check Internal memory.

If Internal Memory (total) is 8GB, the ReaderPen is possible to upgrade to version 7.0.97.

 

To proceed, download THIS upgrade file.

Right click and Open the zip file to view the content. Check here for additional instructions or if you use MAC/Linux.

Right click and select Open the .exe file.

Select Extract all content.

In the new window, right click and Open ReaderPenFWUpgrade.exe to run it.

Follow instruction provided in the upgrade tool.

 


This video shows how to extract the downloaded zip and get the upgrade tool running.

 

 


 

My ReaderPen has software version 7.0.76 or version 7.0.86 installed

On ReaderPen, go to Settings\System Information\Internal storage and check Internal memory.
If Internal Memory (total) is 8GB, the ReaderPen is possible to upgrade to version 7.0.89.

 

To proceed, download THIS upgrade tool for Windows.

Right click and Open the zip file to view the content. Check here for additional instructions or if you use MAC/Linux.

Right click and select Open the .exe file.

Select Extract all content.

In the new window, right click and Open ReaderPenFWUpgrade.exe to run it.

Follow instruction provided in the upgrade tool.

 


This video shows how to extract the downloaded zip and get the upgrade tool running.

 

 


 

My ReaderPen has software version 7.0.69 installed

Your ReaderPen is unfortunately not upgradeable to any newer software.

 


 

My ReaderPen has software version 7.0.51, version 7.0.52 or version 7.0.63 installed

Your ReaderPen is possible to upgrade to version 7.0.69.

Check here for additional instructions or if you use MAC/Linux.

 

To proceed, download THIS upgrade tool for Windows.

Right click and Open the zip file to view the content.

Right click and select Open the .exe file.

Select Extract all content.

In the new window, right click and Open ReaderPenFWUpgrade.exe to run it.

Follow instruction provided in the upgrade tool.

 


This video shows how to extract the downloaded zip and get the upgrade tool running.

 

 


 

Can't find your version?

Please contact C-PEN Support: support [at] cpen [dot] com

 


 


Can I upgrade the ReaderPen firmware ?

ReaderPen firmware is possible to upgrade. See upgrade page for details.

 


Can’t unlock Exam Lock?

When Exam Lock is activated, all functions except Text Reader are disabled. For more details about Exam Lock, check the video above.

To unlock ReaderPen, re-enter the PIN selected when locking.

If the PIN is lost, then

  1. connect ReaderPen to a computer,
  2. select U-disk mode,
  3. locate the ReaderPen (removable C610R) drive on the computer,
  4. erase the “lock” file,
  5. eject the removable C610R drive and
  6. disconnect the USB cable.

Now ReaderPen should work in normal unlocked mode again.

 


The scan light does not turn on

 

Steps to pay attention to:

  1. Make sure either Text Reader, Scan to File or Dictionary function is activated + make sure the pen is in a “ready-to-scan” mode.
  2. Make sure the scan trigger (pin in the front) get pressed in.

Beyond this, if still required, go to SettingsDefault settings and reset/reboot.
 


The sound/speech volume is very low

Please check volume settings in Reading settings (available in Text Reader, Scan to File, or Dictionary mode).

If the environment is noisy, headphones may be required.