The below video contains multiple sections. Click the three stripes in the upper left corner for a list.
ReaderPen quick start guide (multilingual)
USB-C is a physical specification compatible with the earlier protocols used by the various C-PEN models.
A USB-C to USB-A adapter is however required.
ReaderPen firmware upgrade
The serial number is printed on the back side if the product. Check the range (first 9 digits) and click below to find out upgradability details.
Check HERE for version history.
Sorry, your device is not possible to upgrade further.
Your ReaderPen is upgradable to firmware version 7.0.69.
Download and unzip Firmware 7.0.69.
Your ReaderPen is possible to upgrade to firmware version 7.0.89.
Download and unzip Firmware 7.0.89.
Your ReaderPen is possible to upgrade to latest firmware version.
A 2-step upgrade is required.
– Make sure the ReaderPen battery is charged to at least 50%.
– Connect the ReaderPen to your computer and select U-disk mode.
– Copy the two files extracted from the downloaded firmware file (sysdict.bin & updatesys_7.0.xx.bin) to the C610R drive.
– When copying is finished, eject the drive and disconnect it (unplug USB cable).
– On the ReaderPen, navigate to Settings/Software Upgrade and press OK button to select.
– Press yes and wait for the upgrade to finish. This may take up to 10 minutes.
For more details, watch the video guides above!
Can’t unlock Exam Lock?
When Exam Lock is activated, all functions except Text Reader are disabled. For more details about Exam Lock, check the video above.
To unlock ReaderPen, re-enter the PIN selected when locking.
If the PIN is lost, then
Now ReaderPen should work in normal unlocked mode again.
The pen only reads gibberish / do not read at all
Should the C-PEN still not recognise the text properly then please shoot a short video showing the failing scan process and submit a ticket to us on this site.
Can the dictionary be turned off?
Warranty and returns
General returns: The general return policy is subject to the policy of the reseller selling the product. If you want to buy and try, check the reseller’s policy prior to making the purchase.
Warranty: Unless otherwise regulated by laws in the country where the product is purchased, 12 months warranty applies.
The warranty does not apply to defects occurring due to normal wear and tear, or if the product has been disassembled and/or altered. Further, as an exception to the general warranty, the battery of the product (if any) is warranted against defects occurring only within the first six (6) months after the product was received¹.
In case of a warranty claim, contact the local reseller.
If preferred, the defect unit can be sent directly to C-PEN for replacement (NOT refund). Customer will then have to cover the shipping cost to C-PEN (located in Sweden, Europe), and C-PEN will cover shipping cost for sending a replacement product to the customer.
In cases where the defect cannot be reproduced, C-PEN will NOT charge any investigation fee, but return shipment to the customer will be charged.
¹ See Battery maintenance for recommendations to maximize battery lifetime.
Which product should i buy?
Education includes ExamReader, ReaderPen, and DictionaryPen and are designed to promote independent reading and learning. Typical users include people with dyslexia, visually impaired people, people with special educational needs, or people studying in a language other then their first one.
Productivity refers to C-PEN products (i.e. the TS1) used to capture notes and quotes from textbooks or papers, or to enter printed text and numbers into business systems.
For more detailed specification, visit the Product page.